We are seeking a compassionate and dedicated Helpline Adviser to join our Help Through Hardship team (or possibly 'Help to Claim'). In this role, you will provide essential support and guidance to individuals facing challenging circumstances. Your ability to communicate effectively and analyze situations will be crucial in helping clients navigate their difficulties. This position requires a strong commitment to customer service and the ability to work empathetically with diverse populations.
Responsibilities
Provide support and guidance to individuals in challenging circumstances.
Communicate effectively with clients to understand their needs.
Analyze situations to offer appropriate solutions.
Demonstrate a strong commitment to customer service.
Work empathetically with diverse populations.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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