Resident Liaison Officer - Programme Delivery
Salary:
£20.00phr LTD, 3 months temp to perm contract Location:
Based in Walton on Thames, Surrey Working Arrangement:
Hybrid working available Responsibilities:
Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our customers' homes. Be the main contact for residents throughout the major works processes, consistently delivering a high standard of customer service including: Kitchens Bathrooms External and internal communal decorations Roof replacements Windows Doors Electrical rewires Other ad hoc major works projects Identify residents' needs/special requirements e.g., mental health, cultural needs, mobility restrictions prior to major planned works. Identify and refer anti-social behaviour; safeguarding concerns; vulnerable residents; abuse and exploitation to the Tenancy Solutions team to enable early and appropriate intervention and action. Lead on community investment and resident involvement work with our partnering contractors delivering social value. Proactively work with safer neighbourhood teams, external agencies, and other neighbourhood partners in delivering planned and major works. Work with the financial inclusion teams to confidently signpost residents to encourage take up of training, education, and employment opportunities. Work closely with our contractor's RLOs to establish a consistent service delivery and provide the necessary help, support, and guidance as required.
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£20.00phr LTD, 3 months temp to perm contract Location:
Based in Walton on Thames, Surrey Working Arrangement:
Hybrid working available Responsibilities:
Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our customers' homes. Be the main contact for residents throughout the major works processes, consistently delivering a high standard of customer service including: Kitchens Bathrooms External and internal communal decorations Roof replacements Windows Doors Electrical rewires Other ad hoc major works projects Identify residents' needs/special requirements e.g., mental health, cultural needs, mobility restrictions prior to major planned works. Identify and refer anti-social behaviour; safeguarding concerns; vulnerable residents; abuse and exploitation to the Tenancy Solutions team to enable early and appropriate intervention and action. Lead on community investment and resident involvement work with our partnering contractors delivering social value. Proactively work with safer neighbourhood teams, external agencies, and other neighbourhood partners in delivering planned and major works. Work with the financial inclusion teams to confidently signpost residents to encourage take up of training, education, and employment opportunities. Work closely with our contractor's RLOs to establish a consistent service delivery and provide the necessary help, support, and guidance as required.
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