job ad 1

Introduction: This company is an amazing company to work for. Description: You will be responsible for providing high-quality customer care and tech support to a steady stream of Penny end-users around the world, building and sustaining relationships, and tracking user feedback. If you’re friendly and fun, quick, and efficient, we would like to hear from you! Responsibilities: Guide end-users through the functionality and how-to-use Penny App. Cleverly communicate in writing within tight constraints, while driving an awesome, wow-ing experience for users. Troubleshoot software and hardware issues for end-users. Keep track of customer expectations and recurring issues. Work closely with internal teams to resolve tech issues. Follow up with end-users after resolving their issues. Skills and Experiences: You have rare people skills which allow you to get out in front of problems and proactively help users with potential troubles. You are patient, empathetic, and understanding, especially when the end-user is misinformed or confused about something tech-related. You’re competent with computers, have great typing skills, and can communicate clearly and effectively online. You are curious and driven by the success of others. You enjoy the opportunity to educate and train end-users. You love to communicate in writing, are obsessive about the details, and do all this with a big smile on your face!

#J-18808-Ljbffr