Patient Pathway Coordinator, Urology & Vascular
Ashford & St. Peter's Hospitals NHS Foundation Trust
Validate and monitor the Trust's performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways. Work as a member of the pathway tracking clinical team acting as a 'local expert' on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care. Be key in overseeing RTT 18 week performance management for Urology and Vascular within the TASCC division, providing expertise & support for the delivery & achievement of patient RTT standards. Pay particular focus to the tracking of outpatient follow-up appointments, introducing robust systems to avoid 'loss to follow-up'. Main duties of the job
To work closely with Service Managers, Central Booking Office, Deputy Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Diagnostic and Therapy Departments across all specialties within the division to ensure patients are actively managed through patient pathways. To monitor patient's pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies. To ensure that appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care. Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities
To work closely with Service Managers, Central Booking Office, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams within the division to ensure patients are actively managed through patient pathways. To monitor patients pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies. To ensure that appropriate requests for investigations are monitored following the clinicians instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. To liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner. To ensure all information relating to the patients pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, evolve, LUNA etc in allocating resources appropriately. To support the division in implementation of robust follow-up tracking, ensuring no patient is ever lost in the system. Working with service managers monitor OP clinic capacity and support the clinical offices in backfilling vacant slots to ensure clinics are fully utilised. To work with clinical offices in developing, implementing and monitoring changes to the patient pathway tracking/validating process and supporting improvement activities as required. To maintain up to date knowledge of all standards, targets and processes relating to the patient pathway process and to be a point of reference for administrative teams across the Trust. To provide, local training and support to other staff within the Trust regarding Referral to Treatment rules, processes and procedures. To adhere to the Trusts Joint Access Policy and related national RTT Frameworks. Person Specification
Administrative medical specialty knowledge gained by education or relevant experience. Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience. Able to provide a customer focused service. Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options. Strong communication skills; credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding. Ability to work under pressure to meet deadlines and prioritise workloads. Full range of administrative experience within the NHS. Experienced knowledge of waiting list management & patient pathways. Experience knowledge of Cerner. Experience of using NHS information & data systems. Understanding of medical terminology. Previous Pathway or similar experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
#J-18808-Ljbffr
Ashford & St. Peter's Hospitals NHS Foundation Trust
Validate and monitor the Trust's performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways. Work as a member of the pathway tracking clinical team acting as a 'local expert' on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care. Be key in overseeing RTT 18 week performance management for Urology and Vascular within the TASCC division, providing expertise & support for the delivery & achievement of patient RTT standards. Pay particular focus to the tracking of outpatient follow-up appointments, introducing robust systems to avoid 'loss to follow-up'. Main duties of the job
To work closely with Service Managers, Central Booking Office, Deputy Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Diagnostic and Therapy Departments across all specialties within the division to ensure patients are actively managed through patient pathways. To monitor patient's pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies. To ensure that appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care. Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible. Job responsibilities
To work closely with Service Managers, Central Booking Office, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams within the division to ensure patients are actively managed through patient pathways. To monitor patients pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies. To ensure that appropriate requests for investigations are monitored following the clinicians instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. To liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner. To ensure all information relating to the patients pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, evolve, LUNA etc in allocating resources appropriately. To support the division in implementation of robust follow-up tracking, ensuring no patient is ever lost in the system. Working with service managers monitor OP clinic capacity and support the clinical offices in backfilling vacant slots to ensure clinics are fully utilised. To work with clinical offices in developing, implementing and monitoring changes to the patient pathway tracking/validating process and supporting improvement activities as required. To maintain up to date knowledge of all standards, targets and processes relating to the patient pathway process and to be a point of reference for administrative teams across the Trust. To provide, local training and support to other staff within the Trust regarding Referral to Treatment rules, processes and procedures. To adhere to the Trusts Joint Access Policy and related national RTT Frameworks. Person Specification
Administrative medical specialty knowledge gained by education or relevant experience. Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience. Able to provide a customer focused service. Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options. Strong communication skills; credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding. Ability to work under pressure to meet deadlines and prioritise workloads. Full range of administrative experience within the NHS. Experienced knowledge of waiting list management & patient pathways. Experience knowledge of Cerner. Experience of using NHS information & data systems. Understanding of medical terminology. Previous Pathway or similar experience. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
#J-18808-Ljbffr
