Job summary
An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU. We are looking for a hard-working, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative. The role involves the booking of Outpatient appointments, answering telephone calls, and monitoring waiting lists in line with Trust policy. You will need to have excellent communication skills, especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner. Main duties of the job
Plan and coordinate outpatient clinics working in close liaison with the Senior Booking Clerk. Exercise initiative and independent judgement in decision making. Facilitate service improvement to streamline a patient's journey and ensure the Trust delivers a quality service. Be IT literate, able to meet deadlines, and have attention to detail. Knowledge of Allscripts is desirable but not essential, as training will be provided. Please note that this role may attract a high level of applications and may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. Job description
Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date in line with one of our Corporate Inductions. Appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. Person Specification
Qualifications
Essential
Good standard of general education NVQ 2 or equivalent experience Good level of written & spoken English Experience/Knowledge
Essential
Administrative experience Customer service or care experience Experience dealing with the public over the phone Knowledge of Allscripts, ERS or similar systems/databases Knowledge of waiting lists, appointments, or bookings Desirable
NHS administration experience Knowledge of Trust Access Policy Awareness of National Patient Access targets Referral to Treatment Targets Skills
Essential
IT skills and computer literate Excellent telephone manner Ability to manage workload Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Wells Tonbridge Road Tunbridge Wells TN2 4QJ Employer's website
https://www.mtw.nhs.uk/
#J-18808-Ljbffr
An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU. We are looking for a hard-working, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative. The role involves the booking of Outpatient appointments, answering telephone calls, and monitoring waiting lists in line with Trust policy. You will need to have excellent communication skills, especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner. Main duties of the job
Plan and coordinate outpatient clinics working in close liaison with the Senior Booking Clerk. Exercise initiative and independent judgement in decision making. Facilitate service improvement to streamline a patient's journey and ensure the Trust delivers a quality service. Be IT literate, able to meet deadlines, and have attention to detail. Knowledge of Allscripts is desirable but not essential, as training will be provided. Please note that this role may attract a high level of applications and may close earlier than the original closing date, so please ensure you submit your application as soon as possible. About us
MTW is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. Job description
Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date in line with one of our Corporate Inductions. Appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. Person Specification
Qualifications
Essential
Good standard of general education NVQ 2 or equivalent experience Good level of written & spoken English Experience/Knowledge
Essential
Administrative experience Customer service or care experience Experience dealing with the public over the phone Knowledge of Allscripts, ERS or similar systems/databases Knowledge of waiting lists, appointments, or bookings Desirable
NHS administration experience Knowledge of Trust Access Policy Awareness of National Patient Access targets Referral to Treatment Targets Skills
Essential
IT skills and computer literate Excellent telephone manner Ability to manage workload Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions. Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust Address
Tunbridge Wells Tonbridge Road Tunbridge Wells TN2 4QJ Employer's website
https://www.mtw.nhs.uk/
#J-18808-Ljbffr
