North Staffordshire OOH - Staffordshire House, Unit 5, Riverside2, Stoke-on-Trent, Stoke-on-Trent, United Kingdom Req #234
17 September 2024
About The Role…
Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists. We deliver services for Urgent Treatment Centres, NHS 111, GP out of Hours, and a National Clinical Assessment Service from our Urgent Care Division.
We have an exciting opportunity for a motivated and highly organised Urgent Care Coordinator to join our team in Staffordshire House on a part-time permanent basis.
Shifts Times Overnights 23:59-08:00 Weekends 16:00-00:00
Your day to day… As an urgent care coordinator, your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive the care in the most appropriate setting, be it virtually, in one of our treatment centres, or within the patient’s own residence. Reporting to the team leader, you will support the coordination of activities during the services operational period, ensuring both local and national quality requirements.
As An Urgent Care Coordinator You Will Logistically manage the allocation of home visits to our team of drivers and clinicians. Despatch calls according to the call time and priority using the relevant in-house systems. Work alongside clinical leads to review and where necessary reassign calls to ensure that queries are dealt with efficiently and that breaks are agreed. Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres. Schedule appointments for patients according to area within the designated time frame, ensuring patient choice is accommodated. Liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP. Arrange patient transport within protocol when required, ensuring that all relevant paperwork is completed and forwarded appropriately. Monitor activity across all IUC Treatment Centres to ensure they are coping with their allocated workload within the designated times and escalate where necessary. This role will involve working evenings and weekends on a rota basis.
Qualifications, Experience & Training… NVQ level 2, or equivalent, or significant relevant work experience. Experience of supporting and resolving staff queries. Excellent communication, listening, and interpersonal skills. Effective problem-solving skills. Computer literate. Rewards & Benefits… Annual Leave (pro rata for Part Time) - 25 days annual leave (plus Bank Holidays). Pension – 6% employer contribution (salary sacrifice scheme). NHS Pension* if eligible*. My Totally Rewards – A bespoke Rewards & Benefits platform giving you access to hundreds of online and instant discounts across various big-name retailers, cinemas, gym memberships, salary sacrifice schemes, including Wellbeing and Financial resources and support. Access to Blue Light Card and Health Service Employee Discount schemes. Share save scheme – Annual invitation to join the scheme for applicable employees. Enhanced Employee Assistance Programme – Provided by Health Assured. We Care including Virtual GP Services – 24/7 GP Appointments. Refer a friend Scheme. Death in Service - A tax-free lump sum of cash for your loved ones and beneficiaries. For a full job description, further information about this role or to apply please contact the Resourcing team via email at careers@totallygroup.com
Disclosure & Barring… Successful candidates will be required to successfully complete pre-hire checks, including, but not limited to Right to Work in the UK as well as Disclosure and Barring Background check.
Other details
Pay Type: Hourly Hiring Rate: £11.44 Apply Now #J-18808-Ljbffr
17 September 2024
About The Role…
Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists. We deliver services for Urgent Treatment Centres, NHS 111, GP out of Hours, and a National Clinical Assessment Service from our Urgent Care Division.
We have an exciting opportunity for a motivated and highly organised Urgent Care Coordinator to join our team in Staffordshire House on a part-time permanent basis.
Shifts Times Overnights 23:59-08:00 Weekends 16:00-00:00
Your day to day… As an urgent care coordinator, your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive the care in the most appropriate setting, be it virtually, in one of our treatment centres, or within the patient’s own residence. Reporting to the team leader, you will support the coordination of activities during the services operational period, ensuring both local and national quality requirements.
As An Urgent Care Coordinator You Will Logistically manage the allocation of home visits to our team of drivers and clinicians. Despatch calls according to the call time and priority using the relevant in-house systems. Work alongside clinical leads to review and where necessary reassign calls to ensure that queries are dealt with efficiently and that breaks are agreed. Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres. Schedule appointments for patients according to area within the designated time frame, ensuring patient choice is accommodated. Liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP. Arrange patient transport within protocol when required, ensuring that all relevant paperwork is completed and forwarded appropriately. Monitor activity across all IUC Treatment Centres to ensure they are coping with their allocated workload within the designated times and escalate where necessary. This role will involve working evenings and weekends on a rota basis.
Qualifications, Experience & Training… NVQ level 2, or equivalent, or significant relevant work experience. Experience of supporting and resolving staff queries. Excellent communication, listening, and interpersonal skills. Effective problem-solving skills. Computer literate. Rewards & Benefits… Annual Leave (pro rata for Part Time) - 25 days annual leave (plus Bank Holidays). Pension – 6% employer contribution (salary sacrifice scheme). NHS Pension* if eligible*. My Totally Rewards – A bespoke Rewards & Benefits platform giving you access to hundreds of online and instant discounts across various big-name retailers, cinemas, gym memberships, salary sacrifice schemes, including Wellbeing and Financial resources and support. Access to Blue Light Card and Health Service Employee Discount schemes. Share save scheme – Annual invitation to join the scheme for applicable employees. Enhanced Employee Assistance Programme – Provided by Health Assured. We Care including Virtual GP Services – 24/7 GP Appointments. Refer a friend Scheme. Death in Service - A tax-free lump sum of cash for your loved ones and beneficiaries. For a full job description, further information about this role or to apply please contact the Resourcing team via email at careers@totallygroup.com
Disclosure & Barring… Successful candidates will be required to successfully complete pre-hire checks, including, but not limited to Right to Work in the UK as well as Disclosure and Barring Background check.
Other details
Pay Type: Hourly Hiring Rate: £11.44 Apply Now #J-18808-Ljbffr
