Salary: £11.69 per hour -
Incremental pay increases over two years Contract: Permanent Overtime available to cover colleagues' Annual Leave Details of the working hours may be obtained upon request and will also be discussed at interview. Location:
Phoenix Health Group Tetbury An exciting opportunity has arisen at our established and busy Tetbury Practice for a Patient Care Adviser to join our team at the Phoenix Health Group. Innovative and progressive with surgeries across Cirencester, Tetbury, South Cerney, Kemble and the RAU, we focus on providing excellent personal care and a holistic approach to medical practice. The Patient Care Team provides: A professional, positive and friendly image to patients and other visitors, either in person or via the telephone, and offers general assistance to the wider Practice team. Administrative support, making an important contribution to the overall work of the Practice. Main duties of the job
You will need: Excellent communication skills, written and oral with the ability to communicate confidently. Competent user of Microsoft Office software. Experience of dealing with the public/patients. Experience of working in a public reception environment. Flexible to meet the demands of the post and the ability to adapt to a changing environment. Please see the Job Description and Person Specification for further details. About us
Benefits include: NHS Pension Scheme, Cycle to Work scheme, regular team meetings and biannual team morale building days & other social events. Job responsibilities
JOB TITLE:
Patient Care Adviser REPORTS TO:
Patient Care Adviser Manager Job Summary: The purpose of the role is to offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, at Phoenix Health Group which includes Cirencester, Tetbury and South Cerney. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers. Clearing and re-stocking consulting rooms as required. Providing clerical assistance, including word/data processing, filing, photocopying and scanning. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Flexibility to work additional hours to cover colleagues is essential. Confidentiality:
The post-holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment. Quality:
The post-holder will strive to maintain quality within the Practice. Communication:
The post-holder should recognize the importance of effective communication within the team. Contribution to the Implementation of Services:
The post-holder will apply Practice policies, standards and guidance. Person Specification
Qualifications
Good standard of education including qualification in English & Maths (GCSE Grade A-C/9-4 or equivalent). European Computer Driving License (ECDL) Level 2 (or equivalent). Experience
Competent user of Microsoft Office software. Experience of dealing with the public/patients. Working in a public reception environment. Experience of telephone switchboard operation. Experience of Medical clinical software system. Knowledge and skills
Excellent keyboard and computer skills. Excellent communication skills, written and oral with the ability to communicate confidently. Excellent interpersonal skills. Previous experience of working within a Primary Care/Health Sector Service. Qualities & Attributes & Other
An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team across a number of sites. Pleasant and articulate. Able to work under pressure, remaining professional at all times. Able to adapt to a changing environment. Able to use own initiative. Other
Use of a car/able to travel between sites. Ability to be flexible in working times to meet needs of service. Able to cover for colleagues' planned and unplanned absence at all sites. Salary:
£11.69 an hour. Incremental pay increases over two years.
#J-18808-Ljbffr
Incremental pay increases over two years Contract: Permanent Overtime available to cover colleagues' Annual Leave Details of the working hours may be obtained upon request and will also be discussed at interview. Location:
Phoenix Health Group Tetbury An exciting opportunity has arisen at our established and busy Tetbury Practice for a Patient Care Adviser to join our team at the Phoenix Health Group. Innovative and progressive with surgeries across Cirencester, Tetbury, South Cerney, Kemble and the RAU, we focus on providing excellent personal care and a holistic approach to medical practice. The Patient Care Team provides: A professional, positive and friendly image to patients and other visitors, either in person or via the telephone, and offers general assistance to the wider Practice team. Administrative support, making an important contribution to the overall work of the Practice. Main duties of the job
You will need: Excellent communication skills, written and oral with the ability to communicate confidently. Competent user of Microsoft Office software. Experience of dealing with the public/patients. Experience of working in a public reception environment. Flexible to meet the demands of the post and the ability to adapt to a changing environment. Please see the Job Description and Person Specification for further details. About us
Benefits include: NHS Pension Scheme, Cycle to Work scheme, regular team meetings and biannual team morale building days & other social events. Job responsibilities
JOB TITLE:
Patient Care Adviser REPORTS TO:
Patient Care Adviser Manager Job Summary: The purpose of the role is to offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, at Phoenix Health Group which includes Cirencester, Tetbury and South Cerney. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with Practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers. Clearing and re-stocking consulting rooms as required. Providing clerical assistance, including word/data processing, filing, photocopying and scanning. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Keeping the area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Flexibility to work additional hours to cover colleagues is essential. Confidentiality:
The post-holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment. Quality:
The post-holder will strive to maintain quality within the Practice. Communication:
The post-holder should recognize the importance of effective communication within the team. Contribution to the Implementation of Services:
The post-holder will apply Practice policies, standards and guidance. Person Specification
Qualifications
Good standard of education including qualification in English & Maths (GCSE Grade A-C/9-4 or equivalent). European Computer Driving License (ECDL) Level 2 (or equivalent). Experience
Competent user of Microsoft Office software. Experience of dealing with the public/patients. Working in a public reception environment. Experience of telephone switchboard operation. Experience of Medical clinical software system. Knowledge and skills
Excellent keyboard and computer skills. Excellent communication skills, written and oral with the ability to communicate confidently. Excellent interpersonal skills. Previous experience of working within a Primary Care/Health Sector Service. Qualities & Attributes & Other
An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team across a number of sites. Pleasant and articulate. Able to work under pressure, remaining professional at all times. Able to adapt to a changing environment. Able to use own initiative. Other
Use of a car/able to travel between sites. Ability to be flexible in working times to meet needs of service. Able to cover for colleagues' planned and unplanned absence at all sites. Salary:
£11.69 an hour. Incremental pay increases over two years.
#J-18808-Ljbffr
