We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us, we can provide you with excellent training and development opportunities.
Main duties of the job
Maintain the highest level of confidentiality and comply with data protection standards when handling patient-related and other confidential/sensitive data. As a paperless office, it is of utmost importance to scan all correspondence onto electronic patient medical records using the System One database and to ensure that clinical coded entries are entered appropriately and accurately. Undertake a variety of administrative duties to assist in the smooth running of the practice, including opening the post, clinical coding, scanning, and filing. Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care, and other associated parties. Participate in the coordination of fire drills to comply with health and safety regulations. About us
LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, and ambitious, determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands, serving the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, and Cambridgeshire. Caring & Respect:
We genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality:
In all areas of our business, we network, collaborate, and learn from our Patients, Stakeholders, and each other to ensure we are always striving to improve, making the right and best decisions to provide the best service. About the Practice/Department/Team
Corby - In Corby, we operate over 3 sites and are rated as GOOD with CQC. We have a strong team ethos and are always working together to provide a better service for our patients and have a positive impact on the community. As a practice, we like to undertake projects to improve both patient and staff experience. We also enjoy supporting local and national charitable events and regular social events. Person Specification
Experience
Customer Service Skills Experience of working in a busy & multi-functional team Using System One Clinical database Experience of working within a GP Surgery A minimum of three years experience in a customer-facing environment Experience of handling confidential information and data. Qualifications
Good standard of education Customer Service qualification Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Maintain the highest level of confidentiality and comply with data protection standards when handling patient-related and other confidential/sensitive data. As a paperless office, it is of utmost importance to scan all correspondence onto electronic patient medical records using the System One database and to ensure that clinical coded entries are entered appropriately and accurately. Undertake a variety of administrative duties to assist in the smooth running of the practice, including opening the post, clinical coding, scanning, and filing. Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care, and other associated parties. Participate in the coordination of fire drills to comply with health and safety regulations. About us
LAKESIDE HEALTHCARE
is changing the face of primary care provision in England. We are bold, adventurous, and ambitious, determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands, serving the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, and Cambridgeshire. Caring & Respect:
We genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care, and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality:
In all areas of our business, we network, collaborate, and learn from our Patients, Stakeholders, and each other to ensure we are always striving to improve, making the right and best decisions to provide the best service. About the Practice/Department/Team
Corby - In Corby, we operate over 3 sites and are rated as GOOD with CQC. We have a strong team ethos and are always working together to provide a better service for our patients and have a positive impact on the community. As a practice, we like to undertake projects to improve both patient and staff experience. We also enjoy supporting local and national charitable events and regular social events. Person Specification
Experience
Customer Service Skills Experience of working in a busy & multi-functional team Using System One Clinical database Experience of working within a GP Surgery A minimum of three years experience in a customer-facing environment Experience of handling confidential information and data. Qualifications
Good standard of education Customer Service qualification Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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