Clinical Deputy General Manager

Who We Are Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare, and hospitality. Loveday is recognised as the premier provider of luxury care services in London. The Mission We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award-winning first home in Chelsea, Loveday is expanding across London with both additional properties and innovative new services for seniors. We are now looking for an outstanding registered Deputy Manager for Loveday Belgravia. Reward Package Access to our Employee Assistance Programme Health Care Cash Plan Vitality Private Health insurance Company pension plan Access to Perkbox, discounts platform Opportunities for Training & Development Employee Wellbeing Support Discretionary bonus Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London. 33 days of holiday allowance About the Role Loveday is looking for an experienced Clinical Deputy Manager to support the General Manager with our domiciliary care service, Loveday Belgravia. The role is to enable each of our domiciliary care members to have a dignified and fulfilled life, by ensuring the highest standards of care and service are delivered by effectively managing both staff and resources. You will enjoy a collaborative working relationship with the General Manager and employees to grow the business and continuously improve the service. There will be plenty of opportunities to use your initiative and apply creative problem-solving skills to manage the day-to-day service. A calm manner and the ability to think clearly whilst under pressure are essential for this important role. You should continually drive standards to ensure that Loveday's business objectives and the Care Quality Commission compliance criteria are met. This role will require working on a rolling shift pattern, including alternate weekends, applying a flexible attitude to working hours especially in regard to covering absence & holidays, including bank holidays, evenings & weekends. This role requires an active nurse pin with the NMC. Main Responsibilities: Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedure Undertake training and development to keep up to date with the law, best practice, and changes in company policy. Apply this knowledge to day-to-day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the service Assist the GM in the organising, structuring, delivering, and monitoring of all care provided in members' own properties. Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Ensure a written individually tailored care and support plan has been created and agreed, that respects the customer's wishes and promotes their dignity and privacy Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with customers, their families and representatives, staff, and other health and social care professionals to deliver high-quality homecare services Keep all information about customers and their families secure and confidential Attend external meetings and represent the service in a positive manner Participate in the growth and development of the business Achieve agreed financial targets by improving income and effectively managing costs. Secure a first-rate reputation with local referrers and influencers by maintaining excellent relationships. Lead and manage staff to ensure a quality service which continuously improves Ensure effective communication both internally and externally using both formal and informal systems. Support in the recruitment, selection, induction, and retention of staff in accordance with legislation and company policy and keep accurate and timely records to evidence compliance. Adhere to the Whistleblowing Policy. Be aware of Loveday's policies and procedures in all aspects including absence, disciplinary and grievance's and of care and ensure your team do the same. Ensure you and your team recognise abuse and follow safeguarding procedures. Support in the completion of supervision on each member of staff every quarter, probation meetings with staff and an appraisal for each member of staff each year. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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