Roles and Responsibilities
Key responsibilities/What you do: Manages inclusion of new members into the client scheme and database system. Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client’s requirements. Maintains high quality of card-printing to satisfy clients’ preset standards of service. Issues periodic or daily report on performance. Meets further complex requirements, such as designing, photo-editing, etc. Keeps accurate records on the various activities for internal and external review. Key requirements/What you bring: Bachelors Degree; Medical background preferred. Knowledge in Project Coordination is a plus. Physically fit to carry out duties. Legally permitted to work in the country of operations. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. Desired Candidate Profile
Customer Assistance and Problem Resolution: Address Customer Queries: Respond to customer inquiries related to product usage, features, or troubleshooting. Provide guidance on how to use the product effectively. Resolve Issues: Help resolve any post-purchase issues, including product defects, malfunctions, or compatibility issues, by guiding the customer through troubleshooting steps or arranging repairs/replacements. Return and Exchange Management: Handle returns, exchanges, and warranty claims. Ensure the return or exchange process is smooth and compliant with the company’s policies. Offer Technical Support: For products that require technical assistance (e.g., electronics, machinery, or software), provide technical support, either remotely or through in-person visits, depending on the nature of the product.
Product Maintenance and Repairs: Warranty Services: Ensure that the warranty terms and conditions are explained clearly to customers and that they are aware of how to file a warranty claim if necessary. Repairs and Servicing: Coordinate product repairs, servicing, or maintenance, either through in-house technicians or third-party service providers. Ensure that any service work meets the company's standards. Replacement Parts: Assist customers in obtaining necessary spare parts or components for products, particularly in industries like electronics, automotive, or machinery.
Customer Education and Training: Product Training: Offer training on product usage, best practices, and advanced features, especially for complex products (e.g., software, machinery, home appliances). User Manuals and Documentation: Provide clear instructions, user guides, and online resources to help customers understand how to operate and maintain the product effectively. FAQs and Self-Help Resources: Create and maintain self-help resources such as FAQs, video tutorials, or knowledge base articles to help customers troubleshoot common issues.
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Key responsibilities/What you do: Manages inclusion of new members into the client scheme and database system. Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client’s requirements. Maintains high quality of card-printing to satisfy clients’ preset standards of service. Issues periodic or daily report on performance. Meets further complex requirements, such as designing, photo-editing, etc. Keeps accurate records on the various activities for internal and external review. Key requirements/What you bring: Bachelors Degree; Medical background preferred. Knowledge in Project Coordination is a plus. Physically fit to carry out duties. Legally permitted to work in the country of operations. Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills. Desired Candidate Profile
Customer Assistance and Problem Resolution: Address Customer Queries: Respond to customer inquiries related to product usage, features, or troubleshooting. Provide guidance on how to use the product effectively. Resolve Issues: Help resolve any post-purchase issues, including product defects, malfunctions, or compatibility issues, by guiding the customer through troubleshooting steps or arranging repairs/replacements. Return and Exchange Management: Handle returns, exchanges, and warranty claims. Ensure the return or exchange process is smooth and compliant with the company’s policies. Offer Technical Support: For products that require technical assistance (e.g., electronics, machinery, or software), provide technical support, either remotely or through in-person visits, depending on the nature of the product.
Product Maintenance and Repairs: Warranty Services: Ensure that the warranty terms and conditions are explained clearly to customers and that they are aware of how to file a warranty claim if necessary. Repairs and Servicing: Coordinate product repairs, servicing, or maintenance, either through in-house technicians or third-party service providers. Ensure that any service work meets the company's standards. Replacement Parts: Assist customers in obtaining necessary spare parts or components for products, particularly in industries like electronics, automotive, or machinery.
Customer Education and Training: Product Training: Offer training on product usage, best practices, and advanced features, especially for complex products (e.g., software, machinery, home appliances). User Manuals and Documentation: Provide clear instructions, user guides, and online resources to help customers understand how to operate and maintain the product effectively. FAQs and Self-Help Resources: Create and maintain self-help resources such as FAQs, video tutorials, or knowledge base articles to help customers troubleshoot common issues.
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