A vacancy for a part-time Senior Administrator in the Urology Department at Scunthorpe General Hospital.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Outpatient Pathway Responsibilities
Process and log all referrals in line with Trust Access Policy and specialty SOP. Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible. Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date. Co-ordinate appointments and procedures at other hospitals and organisations, where required. Ensure clinic outcomes are recorded accurately, including those for offsite clinics. Lead on the completion of clinic cancellation forms and process according to SOP. Reschedule outpatient clinics as requested, in line with waiting time targets. Use the Trust’s medical transcription system and ensure that urgent letters are processed in accordance with SOP. Liaise with patient records staff, ward clerks, and other organisations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary. Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community.
Should we receive a high volume of applications, the advert may be closed earlier than stated.
As a Trust, we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, which will have a positive impact on the care we provide.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.
We welcome applications irrespective of people’s age, disability, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
#J-18808-Ljbffr
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Outpatient Pathway Responsibilities
Process and log all referrals in line with Trust Access Policy and specialty SOP. Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible. Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date. Co-ordinate appointments and procedures at other hospitals and organisations, where required. Ensure clinic outcomes are recorded accurately, including those for offsite clinics. Lead on the completion of clinic cancellation forms and process according to SOP. Reschedule outpatient clinics as requested, in line with waiting time targets. Use the Trust’s medical transcription system and ensure that urgent letters are processed in accordance with SOP. Liaise with patient records staff, ward clerks, and other organisations to ensure all medical notes, referral letters, results, and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary. Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community.
Should we receive a high volume of applications, the advert may be closed earlier than stated.
As a Trust, we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, which will have a positive impact on the care we provide.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.
We welcome applications irrespective of people’s age, disability, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
#J-18808-Ljbffr
