RESIDENT LIAISON OFFICER
Location:
Rushden, Northamptonshire
Rate:
£16.66 per hour (Umbrella PAYE)
Duration:
3 Months (Chance to move permanent)
RESPONSIBILITIES:
Adopting and embracing the CRM system Making appointments for the project team and maintaining project diaries Pre-start visits and profiles Identify specific customer needs (work patterns/health issues etc.) Dilapidation surveys Daily completion of the CRM system Daily telephone/communication/SMS to residents Regular visits to residents where works are underway Building good relationships with Clients and other stakeholders Keep Leaseholders/Private residents informed about works that may affect them Ensure GDPR is adhered to Actively promote Safeguarding and be aware of reporting protocol Monitor out of hours calls on a daily basis - follow up as necessary Ensure all complaints are resolved and follow the Lovell complaints procedure Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends Ensure relevant aftercare information/support is supplied Key Performance reporting including compilation of data relative to RLO activities Maintain Service Delivery Monitor Organising and attending resident and communication events, open days, school visits, meetings and conferences Actively looking for PR and community activities Forge links with Resident Associations Prepare newsletters and regular updates Assist with Considerate Constructor initiatives Support the project delivery team in their daily project administrative tasks as required Supporting the project and other projects business in community initiatives, events, new business and customer care. Supporting the delivery team to maintain excellent standards of good housekeeping, PPE Ensure maintenance of a safe environment for tenants Compliance with LIBMS processes and procedures and Project Plus/CRM Maintain a presentable image by adherence to the Lovell dress code
TECHNICAL SKILLS & KNOWLEDGE: CRM Knowledge of IT systems Communication Skills - Verbal and written Microsoft Word Knowledge of site administration Microsoft Excel Customer Care Experience Microsoft PowerPoint Microsoft Outlook Knowledge of housing refurbishment
If this position is of interest to you, please apply with an updated copy of your CV. #J-18808-Ljbffr
Location:
Rushden, Northamptonshire
Rate:
£16.66 per hour (Umbrella PAYE)
Duration:
3 Months (Chance to move permanent)
RESPONSIBILITIES:
Adopting and embracing the CRM system Making appointments for the project team and maintaining project diaries Pre-start visits and profiles Identify specific customer needs (work patterns/health issues etc.) Dilapidation surveys Daily completion of the CRM system Daily telephone/communication/SMS to residents Regular visits to residents where works are underway Building good relationships with Clients and other stakeholders Keep Leaseholders/Private residents informed about works that may affect them Ensure GDPR is adhered to Actively promote Safeguarding and be aware of reporting protocol Monitor out of hours calls on a daily basis - follow up as necessary Ensure all complaints are resolved and follow the Lovell complaints procedure Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends Ensure relevant aftercare information/support is supplied Key Performance reporting including compilation of data relative to RLO activities Maintain Service Delivery Monitor Organising and attending resident and communication events, open days, school visits, meetings and conferences Actively looking for PR and community activities Forge links with Resident Associations Prepare newsletters and regular updates Assist with Considerate Constructor initiatives Support the project delivery team in their daily project administrative tasks as required Supporting the project and other projects business in community initiatives, events, new business and customer care. Supporting the delivery team to maintain excellent standards of good housekeeping, PPE Ensure maintenance of a safe environment for tenants Compliance with LIBMS processes and procedures and Project Plus/CRM Maintain a presentable image by adherence to the Lovell dress code
TECHNICAL SKILLS & KNOWLEDGE: CRM Knowledge of IT systems Communication Skills - Verbal and written Microsoft Word Knowledge of site administration Microsoft Excel Customer Care Experience Microsoft PowerPoint Microsoft Outlook Knowledge of housing refurbishment
If this position is of interest to you, please apply with an updated copy of your CV. #J-18808-Ljbffr
