Hire/Service Controller

With eight branches throughout the Highlands and Islands, MacGregor Industrial Supplies provides a unique resource for northern construction, manufacturing and commerce. Our 17 divisions cater for multiple industries and work together to provide a combined expertise which is unrivalled in the north of Scotland. We are currently recruiting for a Hire Controller to join our team in Kirkwall. This role will be the first point of contact at the hire counter, dealing with all hires through to completion via customer facing, over the phone and emails. Key Responsibilities Responsible for initiation and completion of hire contracts in a timely manner. Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly. Advise customers on availability of hire equipment requested. Arrange the dispatch of hire plant. Responsible for sourcing and ordering parts for the repair of equipment. Ensure compliance with departmental standard operating procedures (SOPs). Compliance in accordance with the company quality assurance procedures. To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd. To keep the work area clean, tidy and organised. To provide support on the stock and system audit programme including performance reports and exception reporting. To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output. Skills & Experience Experience of working in a Hire environment would be an advantage. Excellent customer service, numeracy and literacy skills. The ability to deal confidently with people with clear and effective communication skills, both verbally and written. IT literacy and basic familiarity with computer packages such as Microsoft Office. Ability to work under time pressures. Sound organisational and administrative skills, including managing time effectively. Able to demonstrate good interpersonal skills. Ability to respond positively to new challenges and change. Applicants must be eligible to live and work in the UK and must already live within a daily commutable distance of Kirkwall. This role is 40 hours per week Monday to Friday plus a Saturday morning rota but may require some flexibility in order to complete tasks. Benefits Pension Scheme Death in Service Scheme Cycle to Work Scheme Discretionary annual bonus, based on company performance Holiday starts at 28 days and increases based on length of service About us

At MacGregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!

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