Ever wondered if your employer is monitoring your work computer?
Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".
tldr; Fleet Device Management Inc. is a recently-funded Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.
Your primary responsibilities
Train under our customer support and engineering team to learn the ins and outs of Fleet, frequently asked customer questions, develop an understanding of our troubleshooting guide, and learn how to search through documentation and Fleet repo. Deploy Fleet on your own to better understand the customer experience and how the product works. Work hand-in-hand with the customer success team by participating in calls with customers to discuss any support issues they may have. Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams. A customer-centric mindset, focusing on delivering value and a positive user experience. Minimum Requirements
Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices. Experience with AWS, SQL, Redis, Terraform, and osquery. Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders. Openness: You are flexible and open to new ideas and ways of working. IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc. Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. Experience working with enterprise customers to help resolve complex technical issues. The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.
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Train under our customer support and engineering team to learn the ins and outs of Fleet, frequently asked customer questions, develop an understanding of our troubleshooting guide, and learn how to search through documentation and Fleet repo. Deploy Fleet on your own to better understand the customer experience and how the product works. Work hand-in-hand with the customer success team by participating in calls with customers to discuss any support issues they may have. Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others. Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams. A customer-centric mindset, focusing on delivering value and a positive user experience. Minimum Requirements
Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices. Experience with AWS, SQL, Redis, Terraform, and osquery. Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders. Openness: You are flexible and open to new ideas and ways of working. IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc. An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc. Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. Experience working with enterprise customers to help resolve complex technical issues. The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.
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