1st Line IT Support
Permanent
Norwich (Hybrid)
£25,000 – £29,000 (DOE)
1st Line IT Support Technician
needed for a hybrid remote
permanent
position based near
Norwich
(Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established and growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred. Key Responsibilities: 1st line technical support for Windows / Microsoft technical environments. Logging calls, troubleshooting, diagnosis, and IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls where necessary and managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services / Managed Services / Outsourced businesses would be a bonus. Technical Environment:
Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DHCP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems. Benefits: £25k-29k Salary (DOE) Hybrid Remote (2 days/week WFH) 25 days holiday (plus BHs) Pension Profit share Private healthcare Gym Free parking Enhanced maternity/paternity More!
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needed for a hybrid remote
permanent
position based near
Norwich
(Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established and growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred. Key Responsibilities: 1st line technical support for Windows / Microsoft technical environments. Logging calls, troubleshooting, diagnosis, and IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls where necessary and managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services / Managed Services / Outsourced businesses would be a bonus. Technical Environment:
Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DHCP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems. Benefits: £25k-29k Salary (DOE) Hybrid Remote (2 days/week WFH) 25 days holiday (plus BHs) Pension Profit share Private healthcare Gym Free parking Enhanced maternity/paternity More!
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