Senior Quality Officer

Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year's success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role Due to the growth of our Workdry Group we have an exciting new opportunity for a Senior Quality Officer to join our team, to support our Monmouth Branch. This position will support the Quality Manager in driving compliance, delivering operational excellence, and implementing continuous improvement strategies. The Senior Quality Officer will act as a subject matter expert, ensuring that the organisation meets the highest quality standards, aligns with ISO 9001:2015 requirements, and delivers exceptional service to customers. The role involves conducting audits, supporting strategic quality initiatives, mentoring junior staff, and proactively addressing quality challenges to strengthen the overall quality culture within the company. As the Senior Quality Officer, you'll get to: Ensure compliance with ISO 9001:2015 and other relevant standards, maintaining all documentation in a clear and accessible manner. Define and optimise internal processes, creating and amending quality policies and procedures to support consistent quality assurance and operational efficiency. Lead initiatives to streamline workflows, eliminate inefficiencies, and drive continuous improvement across departments. Manage and conduct internal and external audits, including ISO 9001, customer, and supplier audits. Identify non-conformances, prepare detailed audit reports, and collaborate with stakeholders to implement corrective actions. Improve and maintain a robust supplier management system, ensuring all suppliers and subcontractors meet Selwood's quality standards. Champion continuous improvement initiatives to enhance product quality and service delivery, using data-driven methodologies such as Lean Six Sigma. Design and deliver training sessions on quality management systems, standards, and best practices for staff across all levels of the organization. Serve as a key contact for resolving customer complaints, conducting investigations, and producing detailed reports on findings and resolutions. Qualifications & Experience * ISO 9001:2015 Lead Auditor Certification (essential). * Demonstrable experience in a senior quality role or similar, with a proven track record in quality management and compliance. * In-depth understanding of ISO 9001:2015 standards and experience with implementing, maintaining, and auditing QMS. * Strategic and analytical skills: Ability to analyse complex quality data and develop actionable insights to drive continuous improvement. * Strong communication and leadership skills: Capable of engaging and influencing stakeholders at all levels, fostering a culture of quality excellence. * Advanced IT skills: Proficiency in MS Office (Excel, Word, PowerPoint), and experience with SharePoint or other document control software. * Comfortable working in a fast-paced, high-pressured environment. * UK driving license: Ability and willingness to travel nationwide, supporting multiple locations, conducting audits as required and staying away from home time to time. What we can offer you We understand balancing work and life commitments isn't always easy, that's why we've designed our benefits package to support you in all areas of life. * Competitive salary and eligible for company bonus scheme (annual and quarterly payments) * Company Car * Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships) * Pension scheme with contribution based on total earnings not just salary * 25 days holiday + 8 Bank Holidays and increasing annual leave entitlement with long service * 3x your annual salary life insurance (DIS) * Support for development and training * Employee assistance programme (EAP) & access to Mental Health first aiders * Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) * Employee referral scheme * Hybrid working (i.e., working from home and in the office) pattern. This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

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