Services_EMEA-E314
Customer Support Manager - Full Time - Aberdeen, United Kingdom
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
At Sulzer Ellon, Aberdeen, we focus on maximising customer uptime by delivering exceptional rotating equipment services. With over £1 million recently invested in our advanced rotating equipment service centre, we provide tailored solutions that enhance equipment performance and reliability, no matter the original manufacturer. Our expertise spans performance upgrades, material enhancements, and engineering innovations to meet the evolving needs of our clients across oil & gas, power generation, and renewable energy sectors.
As we continue to grow, we are looking for a
Customer Support Manager
to lead a dedicated Contract team and strengthen our customer partnerships. This role is all about building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development. You will be a driving force in helping our clients achieve peak performance, making a real difference by improving their equipment’s reliability and operational uptime.
Your main tasks and responsibilities will include:
Lead and support Contract and Technical teams to exceed customer expectations and meet deadlines. Develop strong client relationships through regular communication, ensuring satisfaction and uncovering future business opportunities. Manage customer contracts, ensuring compliance while proposing technical and commercial improvements to optimise service offerings. Analyse current and future client needs to provide solutions that align with their operational goals and market demands. Drive monthly targets in order intake, sales, gross profit (GP), and service delivery, ensuring success across key metrics. What You’ll Need to Succeed:
Excellent communication and relationship-building skills to engage clients and internal teams. Strong technical expertise in rotating machinery, with a focus on delivering tailored engineering solutions. A commercial mindset, with the ability to spot growth opportunities and improve service offerings. Proven leadership in a customer-focused role, providing strategic direction to both Technical and Commercial teams. What we offer you:
Competitive basic salary. Personal bonus scheme. 33 days of annual leave. Defined pension contribution. Confidential support and guidance through our Employee Assistance Programmes. Access to a wide range of discounts on everyday shopping, entertainment, and lifestyle. Local gym membership for all employees to support health and wellness. Employees can also apply for a Costco membership for additional exclusive offers. Discounted Personal Car Leasing - open to you, your family and friends. Employees longevity is rewarded with Long Service Awards. Continued learning and development opportunities through Sulzer Learning Pathways. Free and secure onsite parking, with electric charging facilities. Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities. Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeen's continued success.
Do you have a question about the role?
Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com or Hiring Manager – Joseph Harley. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
#J-18808-Ljbffr
Customer Support Manager - Full Time - Aberdeen, United Kingdom
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
At Sulzer Ellon, Aberdeen, we focus on maximising customer uptime by delivering exceptional rotating equipment services. With over £1 million recently invested in our advanced rotating equipment service centre, we provide tailored solutions that enhance equipment performance and reliability, no matter the original manufacturer. Our expertise spans performance upgrades, material enhancements, and engineering innovations to meet the evolving needs of our clients across oil & gas, power generation, and renewable energy sectors.
As we continue to grow, we are looking for a
Customer Support Manager
to lead a dedicated Contract team and strengthen our customer partnerships. This role is all about building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development. You will be a driving force in helping our clients achieve peak performance, making a real difference by improving their equipment’s reliability and operational uptime.
Your main tasks and responsibilities will include:
Lead and support Contract and Technical teams to exceed customer expectations and meet deadlines. Develop strong client relationships through regular communication, ensuring satisfaction and uncovering future business opportunities. Manage customer contracts, ensuring compliance while proposing technical and commercial improvements to optimise service offerings. Analyse current and future client needs to provide solutions that align with their operational goals and market demands. Drive monthly targets in order intake, sales, gross profit (GP), and service delivery, ensuring success across key metrics. What You’ll Need to Succeed:
Excellent communication and relationship-building skills to engage clients and internal teams. Strong technical expertise in rotating machinery, with a focus on delivering tailored engineering solutions. A commercial mindset, with the ability to spot growth opportunities and improve service offerings. Proven leadership in a customer-focused role, providing strategic direction to both Technical and Commercial teams. What we offer you:
Competitive basic salary. Personal bonus scheme. 33 days of annual leave. Defined pension contribution. Confidential support and guidance through our Employee Assistance Programmes. Access to a wide range of discounts on everyday shopping, entertainment, and lifestyle. Local gym membership for all employees to support health and wellness. Employees can also apply for a Costco membership for additional exclusive offers. Discounted Personal Car Leasing - open to you, your family and friends. Employees longevity is rewarded with Long Service Awards. Continued learning and development opportunities through Sulzer Learning Pathways. Free and secure onsite parking, with electric charging facilities. Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities. Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeen's continued success.
Do you have a question about the role?
Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com or Hiring Manager – Joseph Harley. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
#J-18808-Ljbffr
