Customer Service / Collections Advisor
Location: Romford
Starting Salary: £25,000 (Plus excellent bonuses and benefits package)
Monday –Friday 8:00am – 8:00pm (*40 hours a week*) Rotational shifts potential Saturdays
Benefits:
Bonuses on Top of Your Salary:
offer bonuses to recognise and reward your achievements. Growing Team & Support:
Be part of a dynamic, supportive team that’s expanding and thriving. You'll always have the backing you need to succeed. Training & Development:
Your growth is our priority. We provide comprehensive training and ongoing development opportunities to help you reach your full potential. Our client is a fast-growing specialist in their field – they are currently in search of a strong Collections Specialist who can bring their skills to the team and grow within the company. This is a key customer-facing role predominantly telephony-based, helping to assist our client’s clients and their customers find the right solution to their queries. Daily Duties: This is a key customer-facing role predominantly telephony-based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls. Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria. Assist our clients’ customers with their general queries. Make outbound calls to our client’s customers to attempt to establish contact. Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained, and other data such as meter reads and vulnerability information. Liaise directly with our clients to establish the correct resolutions for their customers. Manage calls within the company agreed quality framework. Drive own performance to achieve required targets.
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offer bonuses to recognise and reward your achievements. Growing Team & Support:
Be part of a dynamic, supportive team that’s expanding and thriving. You'll always have the backing you need to succeed. Training & Development:
Your growth is our priority. We provide comprehensive training and ongoing development opportunities to help you reach your full potential. Our client is a fast-growing specialist in their field – they are currently in search of a strong Collections Specialist who can bring their skills to the team and grow within the company. This is a key customer-facing role predominantly telephony-based, helping to assist our client’s clients and their customers find the right solution to their queries. Daily Duties: This is a key customer-facing role predominantly telephony-based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls. Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria. Assist our clients’ customers with their general queries. Make outbound calls to our client’s customers to attempt to establish contact. Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained, and other data such as meter reads and vulnerability information. Liaise directly with our clients to establish the correct resolutions for their customers. Manage calls within the company agreed quality framework. Drive own performance to achieve required targets.
#J-18808-Ljbffr
