Collections Advisor - Contact Centre
Collections Advisor - Contact Centre
Apply locations: Lowell, Leeds Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R014860 Summary
Job Description
Customer Solutions Associate
Salary : from a
minimum of £23,540
depending on experience plus
incentives of up to 20%
of your quarterly earnings as well as an annual bonus. Location : Leeds, Thorpe Park,
Hybrid working . Start date : We have
start dates from February 2025
onwards. Shift pattern : Hours between 9.00am – 6.30pm, including Saturday rotation.
At
Lowell , together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically, and by treating our customers with dignity and respect. As a
Customer Solutions Associate
in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real
first point of contact
for our customers, answering inbound and also making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on
listening skills , making sure we achieve the
right outcome
for our customers whilst working towards
KPI’s . It’s not for everyone, but in this role, you can
make a real impact
on peoples’ lives. To join us, you’ll need: Demonstrable skills of supporting customers Great listening and
communication skills To be a
people person
and have an empathetic ear. Resilience
and ability to work towards and exceed targets. Enthusiasm, passion , and
dedication
to achieve business and personal goals. Previous
contact centre
experience is desirable. Experience working in a
regulated
environment is also desirable. You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer-facing roles, into leader roles and other specialist roles within the group. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means … A starting salary
from a minimum of £23,540
depending on experience Pay increases , including on passing probation at 6 months, and reviewed at 12 months. A performance related
quarterly incentive bonus
and a discretionary
annual bonus
for a job well done, earn up to an additional
30%
of your annual salary. An extra
3% added to your salary
for
flexible benefits ; pick additional benefits or take as cash each month. We are committed to a
hybrid working
environment, where we will ask you to work in our Leeds office, which will be based in
Thorpe Park . Free parking when you are in the office. 28 days holiday
plus public holidays with the option to
purchase up to an additional 5 days. Life assurance A fantastic culture
with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues. Wellbeing support
and a programme of webinars and classes geared towards mindfulness. Job security Ready to share in that mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and
apply today … #LI-Hybrid
#J-18808-Ljbffr
Apply locations: Lowell, Leeds Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R014860 Summary
Job Description
Customer Solutions Associate
Salary : from a
minimum of £23,540
depending on experience plus
incentives of up to 20%
of your quarterly earnings as well as an annual bonus. Location : Leeds, Thorpe Park,
Hybrid working . Start date : We have
start dates from February 2025
onwards. Shift pattern : Hours between 9.00am – 6.30pm, including Saturday rotation.
At
Lowell , together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically, and by treating our customers with dignity and respect. As a
Customer Solutions Associate
in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real
first point of contact
for our customers, answering inbound and also making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on
listening skills , making sure we achieve the
right outcome
for our customers whilst working towards
KPI’s . It’s not for everyone, but in this role, you can
make a real impact
on peoples’ lives. To join us, you’ll need: Demonstrable skills of supporting customers Great listening and
communication skills To be a
people person
and have an empathetic ear. Resilience
and ability to work towards and exceed targets. Enthusiasm, passion , and
dedication
to achieve business and personal goals. Previous
contact centre
experience is desirable. Experience working in a
regulated
environment is also desirable. You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer-facing roles, into leader roles and other specialist roles within the group. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means … A starting salary
from a minimum of £23,540
depending on experience Pay increases , including on passing probation at 6 months, and reviewed at 12 months. A performance related
quarterly incentive bonus
and a discretionary
annual bonus
for a job well done, earn up to an additional
30%
of your annual salary. An extra
3% added to your salary
for
flexible benefits ; pick additional benefits or take as cash each month. We are committed to a
hybrid working
environment, where we will ask you to work in our Leeds office, which will be based in
Thorpe Park . Free parking when you are in the office. 28 days holiday
plus public holidays with the option to
purchase up to an additional 5 days. Life assurance A fantastic culture
with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues. Wellbeing support
and a programme of webinars and classes geared towards mindfulness. Job security Ready to share in that mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and
apply today … #LI-Hybrid
#J-18808-Ljbffr
