Business Systems Analyst

Job Description About you Are you a team player who can collaborate to deliver first class consultancy solutions on time and to budget? Are you a self-starter with combined passions of delivering strong customer service and technological innovation? Do you have a passion for determining customer business requirements and analysing them in order to produce a solution to the customer needs? Do you thrive going above and beyond for customers, delivering projects to the highest standard? Are you enthusiastic about mentoring and providing guidance to team members? This could be the role for you… The role Part of a team of consultants and project managers, as a Business Systems Analyst you will understand requirements, map processes, and assess how best to deliver these through either our existing products and services or developing new solutions. This could be through a variety of software solutions (both standard, core products and bespoke, innovative solution designs) and providing customer consultancy and support, ensuring processes and documentation are up to date and fit for purpose. In addition, you will deliver training, both internally and externally. Heywood is a fast-paced environment producing new software modules on an ongoing basis. You will be involved helping shape and test these products, ensuring they meet specific requirements. Your main focus areas will be: Process mapping – review existing processes and propose enhancements or new processes to aid our customers with their pension administration Requirement gathering from the customer – gather and analyse customer requirements and produce proposals to meet those requirements Implementation of projects and change requests – plan and schedule work Production of training materials and delivery of training to customers Deliver software support – assist Service Desk with customer incidents Maintain and improve processes and procedures Produce test plans and scripts; execute testing on new releases Presenting at demonstrations, user groups, webinars, and testing parties Technical analysis – identify areas for bespoke SQL scripting or database reporting About us Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys. Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation. We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more! We are committed to a hybrid working model, combining remote and office-based working. Discover more at

https://www.heywood.co.uk/careers EDI statement As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of race, gender, disability, age, and maternity, or sexual orientation, religion or belief, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood. Legal stuff https://www.heywood.co.uk/privacy

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