Operational Management:
- Supervise and support gym managers within the assigned area.
- Ensure adherence to Everlast Gyms' operational policies and procedures.
- Implement strategies to improve efficiency and effectiveness in gym operations.
Commercial Performance: - Develop and execute strategies to achieve revenue and profit goals for each gym. - Monitor financial performance and key performance indicators (KPIs) for each location. - Implement cost-control measures to optimize profitability.
Staff Management: - Recruit, train, and develop gym managers and staff. - Conduct regular performance evaluations and provide constructive feedback. - Foster a positive and inclusive work environment.
Customer Service: - Ensure a high level of customer satisfaction across all gyms. - Address customer concerns and feedback promptly and effectively. - Implement initiatives to enhance the overall member experience.
Marketing and Sales: - Collaborate with the marketing team to implement effective local marketing strategies. - Monitor and analyse sales performance, providing recommendations for improvement. - Develop and execute sales promotion activities.
Compliance and Quality Assurance: - Ensure compliance with industry regulations and Everlast Gyms' standards. - Conduct regular audits to assess the quality of services and facilities. - Implement corrective actions as needed. Minimum Requirements: Previous experience in a similar role within the fitness industry. Strong leadership, organisational, and communication skills. Knowledge of fitness industry trends and best practices. Ability to analyse financial data and make data-driven decisions. Excellent customer service and interpersonal skills to liaise professionally with FG stakeholders. Flexibility and the ability to travel between gym locations within the assigned area. Positive outlook and solutions driven. Consistent behaviour and resilient. What's next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
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Commercial Performance: - Develop and execute strategies to achieve revenue and profit goals for each gym. - Monitor financial performance and key performance indicators (KPIs) for each location. - Implement cost-control measures to optimize profitability.
Staff Management: - Recruit, train, and develop gym managers and staff. - Conduct regular performance evaluations and provide constructive feedback. - Foster a positive and inclusive work environment.
Customer Service: - Ensure a high level of customer satisfaction across all gyms. - Address customer concerns and feedback promptly and effectively. - Implement initiatives to enhance the overall member experience.
Marketing and Sales: - Collaborate with the marketing team to implement effective local marketing strategies. - Monitor and analyse sales performance, providing recommendations for improvement. - Develop and execute sales promotion activities.
Compliance and Quality Assurance: - Ensure compliance with industry regulations and Everlast Gyms' standards. - Conduct regular audits to assess the quality of services and facilities. - Implement corrective actions as needed. Minimum Requirements: Previous experience in a similar role within the fitness industry. Strong leadership, organisational, and communication skills. Knowledge of fitness industry trends and best practices. Ability to analyse financial data and make data-driven decisions. Excellent customer service and interpersonal skills to liaise professionally with FG stakeholders. Flexibility and the ability to travel between gym locations within the assigned area. Positive outlook and solutions driven. Consistent behaviour and resilient. What's next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
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