Daytime Healthcare are working with a Luxury International Facial Skin Clinic in Soho who are looking for a Clinic Coordinator to join their friendly team!
As a Clinic Coordinator you will: Serve as the initial point of contact of the company, playing a pivotal role in client interactions and ensuring exceptional customer service. Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area. Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment. Communicate improvements to the Clinic Manager. Promote and upsell new services and products. Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products. Focus on meeting and exceeding sales targets. Support clinic success by improving efficiency and accuracy in all processes and procedures. Assist Clinic Manager with orientation, training, coaching, and developing new staff members. Skills and Knowledge: Excellent communication and interpersonal skills. Strong client interfacing skills. Organizational and time management proficiency. Initiative, independent judgment, decision-making, and problem-solving ability. Proficient in Microsoft Office systems. Ability to build rapport with clients in person and over the phone. Comprehension and inference skills from written material. A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry. Ideal Candidate: Presentable and professional. Ability to work under pressure and adhere to tight deadlines. Proactive, positive, enthusiastic, self-motivated, and flexible. Creative thinking ability. Team-oriented with the initiative to work independently. Service-oriented and customer-focused. Additional commission earnings to be earned on memberships and product sales! Schedule: Full-time - 4 days per week, 9:30am - 20:00pm Rotating rota over 4 days across a 7 day week (including some weekend working)
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As a Clinic Coordinator you will: Serve as the initial point of contact of the company, playing a pivotal role in client interactions and ensuring exceptional customer service. Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area. Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment. Communicate improvements to the Clinic Manager. Promote and upsell new services and products. Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products. Focus on meeting and exceeding sales targets. Support clinic success by improving efficiency and accuracy in all processes and procedures. Assist Clinic Manager with orientation, training, coaching, and developing new staff members. Skills and Knowledge: Excellent communication and interpersonal skills. Strong client interfacing skills. Organizational and time management proficiency. Initiative, independent judgment, decision-making, and problem-solving ability. Proficient in Microsoft Office systems. Ability to build rapport with clients in person and over the phone. Comprehension and inference skills from written material. A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry. Ideal Candidate: Presentable and professional. Ability to work under pressure and adhere to tight deadlines. Proactive, positive, enthusiastic, self-motivated, and flexible. Creative thinking ability. Team-oriented with the initiative to work independently. Service-oriented and customer-focused. Additional commission earnings to be earned on memberships and product sales! Schedule: Full-time - 4 days per week, 9:30am - 20:00pm Rotating rota over 4 days across a 7 day week (including some weekend working)
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