The Senior Manager, Collections & Recoveries Portfolio Strategy, Performance and Insight
for STB group will lead the development and execution of innovative collections strategies to optimise collections recovery rates and performance and enhance the customer experience for customers in financial difficulties. The role covers managing collections strategy, including the influence on Bad Debt Charge and IFRS model impacts, for all the lending products offered by STB Group. This is a new senior management role and involves designing, managing and optimising the Bank’s ‘end to end’ Collections and Recoveries Strategy (including but not limited to debt sale strategy), as well as analysing current processes, implementing best practices, and driving and leveraging data-driven insights to deliver optimal customer and Bad Debt Charge performance. The position will also conceptualise and implement a digital journey for customers in financial difficulties to give seamless experience to the customers and optimally drive the collections function. The ideal candidate will collaborate closely with the Head of Collections, Head of Credit Risk and Head of Finance and other cross-functional teams to ensure alignment with overall business objectives and regulatory requirements. What you will Bring
Proven experience in collections strategy development, preferably within the banking or financial services sector. Strong analytical skills, with the ability to interpret complex data and drive actionable insights. Excellent leadership and team management abilities, with a track record of mentoring and developing talent. In-depth knowledge of relevant regulatory frameworks and compliance standards. Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels. Experience with collections technologies and tools, including CRM systems and data analytics platforms. Strong problem-solving skills and the ability to thrive in a fast-paced environment. Ability to lead change and influence internal and external stakeholders. Be the “Credit and Collections Face of the Bank
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for STB group will lead the development and execution of innovative collections strategies to optimise collections recovery rates and performance and enhance the customer experience for customers in financial difficulties. The role covers managing collections strategy, including the influence on Bad Debt Charge and IFRS model impacts, for all the lending products offered by STB Group. This is a new senior management role and involves designing, managing and optimising the Bank’s ‘end to end’ Collections and Recoveries Strategy (including but not limited to debt sale strategy), as well as analysing current processes, implementing best practices, and driving and leveraging data-driven insights to deliver optimal customer and Bad Debt Charge performance. The position will also conceptualise and implement a digital journey for customers in financial difficulties to give seamless experience to the customers and optimally drive the collections function. The ideal candidate will collaborate closely with the Head of Collections, Head of Credit Risk and Head of Finance and other cross-functional teams to ensure alignment with overall business objectives and regulatory requirements. What you will Bring
Proven experience in collections strategy development, preferably within the banking or financial services sector. Strong analytical skills, with the ability to interpret complex data and drive actionable insights. Excellent leadership and team management abilities, with a track record of mentoring and developing talent. In-depth knowledge of relevant regulatory frameworks and compliance standards. Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels. Experience with collections technologies and tools, including CRM systems and data analytics platforms. Strong problem-solving skills and the ability to thrive in a fast-paced environment. Ability to lead change and influence internal and external stakeholders. Be the “Credit and Collections Face of the Bank
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