AXS, a major global ticketing, data, and marketing solutions provider, is hiring a Chargeback Specialist.
You will be responsible for supporting the Fraud Manager in various tasks across the business and ensuring continued excellent fraud prevention performance of the EU business by maintaining high chargeback win rates and monitoring and blocking suspicious accounts.
Responsibilities:
Manage processing and safeguarding chargebacks. Review, investigate, and resolve irregular transactions, including blocking fraud-related accounts. Ensure compliance with card schemes, group policies, and local regulations. Help compile weekly and monthly reports on chargebacks and irregular transactions. Maintain existing fraud policy and develop new strategies with the Fraud Manager. Implement improved processes to protect the business as directed by the Fraud Prevention Manager. Act as the main point of contact for all inquiries relating to fraud for the Customer Service Team. Qualifications:
You will have a genuine interest and passion for fraud prevention and experience in a similar role. You will also: Have an understanding of current fraud trends and software applications. Previous chargeback management background would be a plus. Good knowledge of UK fraud industry bodies and processes. An ability to work with databases and manage significant volumes of data. Ability to analyze and present data. Disciplined approach to problem-solving and accurate attention to detail. Experience of working with high levels of confidential information. As a valued member of our team, you will embrace the fast-paced nature of the role and be able to meet deadlines and prioritize your work. You'll want to raise the bar in this role; we encourage new ideas and innovation and value everyone's opinion. Location:
The role can be based at either our head office in Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN, or our Birmingham office located near Birmingham International Airport and the NEC. We offer flexible start and end times and also welcome flexible working conversations. We work 3 days in the office and remotely 2 days a week. Why Apply?
Our benefits can be found here:
AEG Benefits AEG is an inclusive organization where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open, and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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Manage processing and safeguarding chargebacks. Review, investigate, and resolve irregular transactions, including blocking fraud-related accounts. Ensure compliance with card schemes, group policies, and local regulations. Help compile weekly and monthly reports on chargebacks and irregular transactions. Maintain existing fraud policy and develop new strategies with the Fraud Manager. Implement improved processes to protect the business as directed by the Fraud Prevention Manager. Act as the main point of contact for all inquiries relating to fraud for the Customer Service Team. Qualifications:
You will have a genuine interest and passion for fraud prevention and experience in a similar role. You will also: Have an understanding of current fraud trends and software applications. Previous chargeback management background would be a plus. Good knowledge of UK fraud industry bodies and processes. An ability to work with databases and manage significant volumes of data. Ability to analyze and present data. Disciplined approach to problem-solving and accurate attention to detail. Experience of working with high levels of confidential information. As a valued member of our team, you will embrace the fast-paced nature of the role and be able to meet deadlines and prioritize your work. You'll want to raise the bar in this role; we encourage new ideas and innovation and value everyone's opinion. Location:
The role can be based at either our head office in Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN, or our Birmingham office located near Birmingham International Airport and the NEC. We offer flexible start and end times and also welcome flexible working conversations. We work 3 days in the office and remotely 2 days a week. Why Apply?
Our benefits can be found here:
AEG Benefits AEG is an inclusive organization where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open, and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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