Job Purpose:
As a Technical Engineer, your primary responsibility will be to deliver, support, and manage complex systems, ensuring that customer expectations are exceeded throughout the systems delivery and lifecycle. The role will include working in some of the UK’s most prestigious sites and will vary from bringing new systems online to keeping existing systems operational, while continually identifying ways in which they can be improved from both the customer’s and Esotec’s perspective. The Technical Engineer will also ensure that the relevant project-related paperwork is created to achieve a smooth handover to other team members and ensure the creation of timely and accurate project O&M information. As a Technical Engineer, you are expected to provide support and training to other team members.
Capabilities:
Reliable and able to work unsupervised
Ability to lead and supervise a team, working as part of a technical callout team
Ability to pass on knowledge to other members of the team
Self-motivated and enthusiastic; able to work in an autonomous manner
Have a clear focus on high quality while working in a team environment
Professional manner and approach at all times
Excellent communication skills, both internally and with customers
IT literate, with experience in drawing packages
Experience in enterprise system integration including Genetec, Gallagher, and ISM Genesys platforms preferred
Experience with Cisco layer 2/3 networking is an advantage
Full UK driving licence
Comfortable with travelling and spending time away from home
Key Responsibilities and Accountabilities:
Work closely with customers and project management teams, both internal and external, in developing requirements and solutions
Lead by example and be capable of directing a project team
Support system installation and maintenance tasks
Deliver solutions as specified to meet or exceed customer expectations
Commission new installations to customer satisfaction and sign-off
Train other service and maintenance staff
Complete project and service-related paperwork to meet business requirements and timescales
Comply with company procedures and H&S policies
Skills and Knowledge Required:
Dedicated to the provision of excellent customer service
Ambitious and results-driven – capable of influencing key performance indicators
Excellent communication skills, both internally and with customers
Self-motivated and enthusiastic, comfortable and able to work in an autonomous manner
Professional manner and approach at all times
Ability to build strong relationships and influence others, peers, and customers alike
Takes full accountability for performance and development
To be cleared to SC level minimum and to maintain the clearance level
Ability to learn new systems and products
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