General Manager Operations at internationally awarded NZ Luxury Retreat
We are seeking an experienced General Manager (Operations) to lead the operations team at our world-class luxury retreat. This is your chance to shape the future of an award-winning retreat, where your leadership will directly impact exceptional guest experiences, drive sustainable innovation, and enhance operational efficiency. If you're ready to make your mark in a globally recognized luxury brand and work in a stunning, inspiring environment, we want to hear from you. Take the next step in your career and help us elevate the Retreat experience to new heights. Key Responsibilities: Operational Strategy & Leadership : Develop and implement strategies to improve efficiency, aligning operations with long-term goals. Lead and mentor the Operations, Sales & Marketing, and Cuisine teams. Take a turn at being hands on when needed. Budgeting & Financial Oversight : Collaborate with the CFO to set budgets, manage costs, and drive profitability. Employee Engagement : Lead recruitment, training, and retention initiatives, fostering a positive, collaborative team culture. Risk Management & Compliance : Ensure adherence to safety standards, manage risks, and maintain compliance with industry regulations. Customer Experience : Maintain high standards of service and improve guest satisfaction through continuous operational improvements. Sustainability & Innovation : Champion sustainable practices, maintain Gold Qualmark accreditation, and implement technology upgrades to enhance efficiency. Strategic Planning & Change Management : Contribute to long-term strategic planning and lead organizational changes effectively. What We’re Looking For: Proven operations leadership experience in luxury hospitality or tourism. Expertise in budgeting, risk management, and operational performance. A passion for sustainability and innovation in the luxury travel industry. Strong communication skills and the ability to lead a diverse team. Why Join Us? Lead operations in an award-winning luxury retreat set in the stunning Mackenzie Region landscape directly influencing the guest experience, shaping world-class service standards and creating memorable moments for visitors. Opportunity to become part of a small forward-thinking, collaborative team committed to excellence and to position the retreat as an exclusive destination that combines the natural beauty of the Retreat location and facilities with sophisticated, personalized experiences. Work at the forefront of luxury tourism with opportunities for continuous learning and innovation. Nestled alongside Lake Pukaki close to New Zealand's breathtaking Southern Alps, Mt Cook Lakeside Retreat offers an unparalleled escape surrounded by majestic mountain views, pristine alpine lakes, and expansive natural beauty. Recognised in 2024 by TIME as one of the 100 greatest places in the world, this rural luxury retreat provides guests with a serene and immersive experience, where they can relax in elegant accommodations, explore the stunning landscape, and enjoy world-class hospitality. Whether it's stargazing under the clear skies of Aoraki/Mount Cook National Park or indulging in local cuisine, Mt Cook Lakeside Retreat offers the perfect blend of tranquillity and adventure in one of the world's most iconic locations. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an Operations General Manager? How many years' experience do you have with change management? Have you worked in a role which requires a sound understanding of OH&S/WHS? What's your expected annual base salary? Are you willing to undergo a pre-employment medical check? Do you have a current New Zealand driver's licence? Have you completed a qualification in operations management?
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We are seeking an experienced General Manager (Operations) to lead the operations team at our world-class luxury retreat. This is your chance to shape the future of an award-winning retreat, where your leadership will directly impact exceptional guest experiences, drive sustainable innovation, and enhance operational efficiency. If you're ready to make your mark in a globally recognized luxury brand and work in a stunning, inspiring environment, we want to hear from you. Take the next step in your career and help us elevate the Retreat experience to new heights. Key Responsibilities: Operational Strategy & Leadership : Develop and implement strategies to improve efficiency, aligning operations with long-term goals. Lead and mentor the Operations, Sales & Marketing, and Cuisine teams. Take a turn at being hands on when needed. Budgeting & Financial Oversight : Collaborate with the CFO to set budgets, manage costs, and drive profitability. Employee Engagement : Lead recruitment, training, and retention initiatives, fostering a positive, collaborative team culture. Risk Management & Compliance : Ensure adherence to safety standards, manage risks, and maintain compliance with industry regulations. Customer Experience : Maintain high standards of service and improve guest satisfaction through continuous operational improvements. Sustainability & Innovation : Champion sustainable practices, maintain Gold Qualmark accreditation, and implement technology upgrades to enhance efficiency. Strategic Planning & Change Management : Contribute to long-term strategic planning and lead organizational changes effectively. What We’re Looking For: Proven operations leadership experience in luxury hospitality or tourism. Expertise in budgeting, risk management, and operational performance. A passion for sustainability and innovation in the luxury travel industry. Strong communication skills and the ability to lead a diverse team. Why Join Us? Lead operations in an award-winning luxury retreat set in the stunning Mackenzie Region landscape directly influencing the guest experience, shaping world-class service standards and creating memorable moments for visitors. Opportunity to become part of a small forward-thinking, collaborative team committed to excellence and to position the retreat as an exclusive destination that combines the natural beauty of the Retreat location and facilities with sophisticated, personalized experiences. Work at the forefront of luxury tourism with opportunities for continuous learning and innovation. Nestled alongside Lake Pukaki close to New Zealand's breathtaking Southern Alps, Mt Cook Lakeside Retreat offers an unparalleled escape surrounded by majestic mountain views, pristine alpine lakes, and expansive natural beauty. Recognised in 2024 by TIME as one of the 100 greatest places in the world, this rural luxury retreat provides guests with a serene and immersive experience, where they can relax in elegant accommodations, explore the stunning landscape, and enjoy world-class hospitality. Whether it's stargazing under the clear skies of Aoraki/Mount Cook National Park or indulging in local cuisine, Mt Cook Lakeside Retreat offers the perfect blend of tranquillity and adventure in one of the world's most iconic locations. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an Operations General Manager? How many years' experience do you have with change management? Have you worked in a role which requires a sound understanding of OH&S/WHS? What's your expected annual base salary? Are you willing to undergo a pre-employment medical check? Do you have a current New Zealand driver's licence? Have you completed a qualification in operations management?
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