Get AI-powered advice on this job and more exclusive features.
Partner - Parkinson | Lee and Board Director at Elevation Recruitment Group
Are you looking for a customer service / operations / experience role that will challenge you and create a positive impact on a business and its customers? Are you experienced in implementing new technologies to improve efficiencies in customer experiences? Parkinson Lee Executive Search is looking for an experienced Global Head of Customer Operations for a minimum 12-month contract (high potential for permanent position). This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale. Key areas will include: Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimize operational processes, and deliver seamless, personalized experiences at scale across regions and the whole product range. Building and nurturing a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives. Driving the seamless integration of automation and AI into customer operations while ensuring that the human touch remains a cornerstone of the customer experience. Championing the voice of the customer across the organization, ensuring that customer needs, feedback, and insights drive the direction of customer operations and product development. We are looking for: Ability to work in the South Yorkshire office, travel to other locations when required. Proven experience in a senior operations leadership role within a business that has implemented new technologies within customer service/support - preference for some international exposure. Strong track record of leading and managing diverse, high-performing teams across multiple geographies. Genuine experience in leading complex change initiatives at pace. Seniority level
Director Employment type
Full-time Job function
Customer Service and Management Industries
Technology, Information and Media, IT Services, and IT Consulting
#J-18808-Ljbffr
Are you looking for a customer service / operations / experience role that will challenge you and create a positive impact on a business and its customers? Are you experienced in implementing new technologies to improve efficiencies in customer experiences? Parkinson Lee Executive Search is looking for an experienced Global Head of Customer Operations for a minimum 12-month contract (high potential for permanent position). This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale. Key areas will include: Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimize operational processes, and deliver seamless, personalized experiences at scale across regions and the whole product range. Building and nurturing a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives. Driving the seamless integration of automation and AI into customer operations while ensuring that the human touch remains a cornerstone of the customer experience. Championing the voice of the customer across the organization, ensuring that customer needs, feedback, and insights drive the direction of customer operations and product development. We are looking for: Ability to work in the South Yorkshire office, travel to other locations when required. Proven experience in a senior operations leadership role within a business that has implemented new technologies within customer service/support - preference for some international exposure. Strong track record of leading and managing diverse, high-performing teams across multiple geographies. Genuine experience in leading complex change initiatives at pace. Seniority level
Director Employment type
Full-time Job function
Customer Service and Management Industries
Technology, Information and Media, IT Services, and IT Consulting
#J-18808-Ljbffr
