Orchard Surgery Dereham are looking to recruit a full-time/part time Care Navigator (Medical Receptionist).
The successful candidate will support the Practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team.
The post holder will be responsible for undertaking a wide range of reception and administrative duties.
Main duties of the job
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition. Process personal, telephone and footfall requests for appointments. Initiate contact and respond to requests from patients, team members and external agencies. Complete data entry of new patient registrations. Allocate home visit requests to the clinical team. Monitor the Surgery email accounts ensuring all actions are completed as required. About us
Orchard Surgery is a friendly purpose-built town centre surgery. We currently have 11,200 patients registered with us. We are a training practice and participate in research. We are an active member of the Mid-Norfolk Primary Care Network. Job responsibilities
Job Description: Primary responsibilities Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition. Process personal, telephone and footfall requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately. Maintain and monitor the practice appointment system. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read-code data on SystmOne. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients' healthcare records as necessary. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team. Allocate home visit requests to the clinical team. Monitor the Surgery email accounts ensuring all actions are completed as necessary. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Secondary responsibilities Participate in practice audit as directed by the audit lead. Scan patient-related documentation and attach scanned documents to patients' healthcare records. Complete opening and closing procedures in accordance with the duty rota. Person Specification Care Navigator (Medical Receptionist)
Qualifications Educated to GCSE level or equivalent. Active signposting or Care Navigator training qualification. Healthcare qualification (level 2) or working towards gaining equivalent level. Experience Experience of working in a primary care environment. Experience of working with the general public. Experience of working in a healthcare setting. Skills Excellent communication skills (written and oral). Clear, polite telephone manner. Competent in the use of Office and Outlook. Effective time management (planning & organizing). Ability to work as a team member and autonomously. Good interpersonal skills. Ability to follow clinical policy and procedure. Polite and confident. Flexible and cooperative. Motivated. Problem solver with the ability to process information accurately and effectively, interpreting data as required. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure / in stressful situations. Able to communicate effectively and understand the needs of the patient. Punctual and committed to supporting the team effort. Other requirements Flexibility to work outside core office hours. Occupational Health clearance. This document may be amended, following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the practice. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition. Process personal, telephone and footfall requests for appointments. Initiate contact and respond to requests from patients, team members and external agencies. Complete data entry of new patient registrations. Allocate home visit requests to the clinical team. Monitor the Surgery email accounts ensuring all actions are completed as required. About us
Orchard Surgery is a friendly purpose-built town centre surgery. We currently have 11,200 patients registered with us. We are a training practice and participate in research. We are an active member of the Mid-Norfolk Primary Care Network. Job responsibilities
Job Description: Primary responsibilities Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition. Process personal, telephone and footfall requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately. Maintain and monitor the practice appointment system. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read-code data on SystmOne. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients' healthcare records as necessary. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team. Allocate home visit requests to the clinical team. Monitor the Surgery email accounts ensuring all actions are completed as necessary. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Secondary responsibilities Participate in practice audit as directed by the audit lead. Scan patient-related documentation and attach scanned documents to patients' healthcare records. Complete opening and closing procedures in accordance with the duty rota. Person Specification Care Navigator (Medical Receptionist)
Qualifications Educated to GCSE level or equivalent. Active signposting or Care Navigator training qualification. Healthcare qualification (level 2) or working towards gaining equivalent level. Experience Experience of working in a primary care environment. Experience of working with the general public. Experience of working in a healthcare setting. Skills Excellent communication skills (written and oral). Clear, polite telephone manner. Competent in the use of Office and Outlook. Effective time management (planning & organizing). Ability to work as a team member and autonomously. Good interpersonal skills. Ability to follow clinical policy and procedure. Polite and confident. Flexible and cooperative. Motivated. Problem solver with the ability to process information accurately and effectively, interpreting data as required. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure / in stressful situations. Able to communicate effectively and understand the needs of the patient. Punctual and committed to supporting the team effort. Other requirements Flexibility to work outside core office hours. Occupational Health clearance. This document may be amended, following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing, duties to enable the efficient running of the practice. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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