Job Title : Case Manager
Location:
Watford Salary:
Up to £26,000 Hours:
Monday to Friday 9 am to 5:30 pm About the Role:
In this role you will be responsible for maintaining and managing a pipeline of 1st and 2nd charge cases after a mortgage offer has been issued and for providing admin support to the underwriters across their mortgage lending division Responsibilities: Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion. Monitor and manage the upcoming expiration of documents and offers. Update all relevant systems to maintain management information. Ensure that all mortgage conditions are satisfied before cases are completed. Work closely with the underwriting team to effectively manage the post-offer caseload. Process incoming completion documentation either via post, email etc. Provide daily/weekly/monthly completion forecasts to the line manager. Gain a full understanding of the underwriting process (underwriting cross-skill to provide cover when required). Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly. Instructing Solicitors to act on behalf of West One in the transaction. Carrying out a QA check for other underwriters. As experience increases, the trainee underwriter's cases will need to be QA-checked by another member of the team. A point of contact for incoming calls to the team's main group telephone number. Return any original documents to clients. Experience required: Experience within the secured lending sector is desirable but not essential. A good understanding of the underwriting process. Previous experience of managing a caseload in a fast-paced environment. Industry-relevant qualifications are beneficial but not a requirement. Experience within an administrative role. GCSE English & Maths.
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Watford Salary:
Up to £26,000 Hours:
Monday to Friday 9 am to 5:30 pm About the Role:
In this role you will be responsible for maintaining and managing a pipeline of 1st and 2nd charge cases after a mortgage offer has been issued and for providing admin support to the underwriters across their mortgage lending division Responsibilities: Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion. Monitor and manage the upcoming expiration of documents and offers. Update all relevant systems to maintain management information. Ensure that all mortgage conditions are satisfied before cases are completed. Work closely with the underwriting team to effectively manage the post-offer caseload. Process incoming completion documentation either via post, email etc. Provide daily/weekly/monthly completion forecasts to the line manager. Gain a full understanding of the underwriting process (underwriting cross-skill to provide cover when required). Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly. Instructing Solicitors to act on behalf of West One in the transaction. Carrying out a QA check for other underwriters. As experience increases, the trainee underwriter's cases will need to be QA-checked by another member of the team. A point of contact for incoming calls to the team's main group telephone number. Return any original documents to clients. Experience required: Experience within the secured lending sector is desirable but not essential. A good understanding of the underwriting process. Previous experience of managing a caseload in a fast-paced environment. Industry-relevant qualifications are beneficial but not a requirement. Experience within an administrative role. GCSE English & Maths.
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