Security
– ensure high levels of security by design, along with architecting a platform which supports monthly patching and vulnerability management to meet company approved information security policies and procedures.
Lifecycle Support
– support management of IT assets to ensure they are fully supported, including planning upgrades or replacements prior to end of life, to avoid increased risk or service interruption.
Availability
– achieve SLA’s by building and maintaining services with no Single Points of Failure, identifying weak or failing components for replacement before they cause incidents.
Capacity Support
– configure and monitor infrastructure usage over time and with alerts to ensure we are always ‘one step ahead’ of demand.
Incident Support
– configure and respond to monitoring alerts for issues with any devices, supporting incidents and escalating when required.
Problem Resolution
– provide recommendations to avoid future incidents, including timely delivery of agreed solutions.
Configuration and Assets
– maintain configuration repositories, including network diagrams, IT asset management system and agreed documentation.
Change Management
– support the wider project and change programme, design and deliver agreed improvements following governance processes and industry best practices including documentation.
Releases
- ensure all changes are released or made into controlled environments following agreed and repeatable processes, including roll-back to a known working state.
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– ensure high levels of security by design, along with architecting a platform which supports monthly patching and vulnerability management to meet company approved information security policies and procedures.
Lifecycle Support
– support management of IT assets to ensure they are fully supported, including planning upgrades or replacements prior to end of life, to avoid increased risk or service interruption.
Availability
– achieve SLA’s by building and maintaining services with no Single Points of Failure, identifying weak or failing components for replacement before they cause incidents.
Capacity Support
– configure and monitor infrastructure usage over time and with alerts to ensure we are always ‘one step ahead’ of demand.
Incident Support
– configure and respond to monitoring alerts for issues with any devices, supporting incidents and escalating when required.
Problem Resolution
– provide recommendations to avoid future incidents, including timely delivery of agreed solutions.
Configuration and Assets
– maintain configuration repositories, including network diagrams, IT asset management system and agreed documentation.
Change Management
– support the wider project and change programme, design and deliver agreed improvements following governance processes and industry best practices including documentation.
Releases
- ensure all changes are released or made into controlled environments following agreed and repeatable processes, including roll-back to a known working state.
#J-18808-Ljbffr
