Call Centre Advisor

Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly. About Medserv: Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK. Role Overview: We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our customers by answering questions, taking payments, handling complaints, and providing information regarding our services. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call centre representative, you should be customer-focused and detail-orientated. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible. Duties and Responsibilities: Deal with a high volume of incoming queries via phone and email Ensure daily SLAs are met and adhered to Record all interactions on the company CRM Maintain a professional and courteous manner at all times Adhere to GDPR requirements Maintain a positive and professional relationship with all clients/callers Liaise with other teams/team members to ensure first-call resolution Identify areas of client dissatisfaction Ad-hoc duties as they arise or requested by the manager/supervisor Requirements: Excellent command of both verbal and written English Previous experience dealing with a high volume of calls is preferable Have a patient and calm telephone manner Ability to work in a fast-paced environment Be motivated to reach targets and meet daily SLAs Willing to learn and increase knowledge base Ability to adapt to change and increased volumes Assist with training and development Package: Competitive salary- DOE Team performance bonus Pension contribution Health Insurance Life Assurance EAP Gym membership Maternity & Paternity Leave - T's & C's apply Sick leave Additional annual leave based on length of service Support for professional development Sports and social events Healthy food with comfortable on-site recreational facilities Access to tax incentive scheme i.e. commuter and bike to work Additional Information: This role is office-based - WFH is not an option at this time This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm Full training will be provided Role commences immediately

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