Job Introduction
HMP Norwich are looking for a compassionate and organised
Patient Advice and Liaison Service (PALS) Officer.
As a part-time PALS Officer at HMP Norwich, you will play a crucial role in ensuring the efficient operation of the prison. You will be required to implement and adhere to the HCRG Complaints Policy and ensure that all PALS concerns and enquiries are managed effectively and in line with our care Values.
You will work with the Quality Lead to contribute to the patient experience objectives and support quality improvements.
About The Service
HMP Norwich is a local Category B prison that houses male prisoners that have come direct from court or police custody and is made up of several different wings. HCRG provide 24/7 healthcare services within the prison, including emergency and primary care, as well as social and palliative care in one wing. HCRG also provides a CSMS (substance misuse) service.
This role is working 30 hours, 4 days per week.
Main Responsibilities
Promotes the awareness of the PALS service to staff, patients, service users and visitors, ensuring that the service is both accessible and responsive. Utilises interpersonal skills to support staff in identifying and reporting incidents / near misses in connection with patient experiences. Actively participates in specialist groups, meetings and forums to ensure effective working relationships and communications. Provides timely feedback and advice (verbal and written) to staff, including senior managers, on relevant findings, observations and audit.
The Ideal Candidate
Essential Experience working in a PALS role or customer service environment. Ability to deal with grieving, upset, stressed, vulnerable and angry complainants in a sensitive, compassionate, and calm manner. Experience working in an environment with conflicting pressures and changing workloads. Ability to collate data and extrapolate information. Proficiency with Microsoft Word, Outlook, Excel. Experience of databases and producing/designing reports from databases.
Desirable Experience of working in the NHS (preferable). Experience of working in a prison establishment. Knowledge of SystmOne.
Package Description
Benefits As a Part-time
Patient Advice and Liaison Service (PALS) Officer , you'll be part of our valued team at HMP Norwich within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of £31,753.60 pro rata. Free tea, coffee and milk at your base location. Free and on-site parking at HMP Norwich. On-site gym open to all employees. Membership of My Reward Hub, giving you access to discounts on everyday purchases. Access to your wages as you earn them. Online and face-to-face help with your mental and physical wellbeing. Access to eLearning and opportunities for continuing professional development. An open, just culture encouraging ideas to help deliver our purpose. The pride of working for an organisation committed to the highest clinical and quality standards.
About The Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services. We deliver and transform adult and children community health services, primary care services, and adult social care and wellbeing services. We support communities across England, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a diverse range of people. We are a Disability Confident Committed company, providing facilities and adjustments to be inclusive of everyone.
Safeguarding and protecting the children, young people and vulnerable adults that we work with is of utmost importance. Everyone who joins the team is subject to a safer recruitment process.
As you'd expect, by applying for this job, we will need to process and hold information about you. Please see our website's privacy policy for more details. #J-18808-Ljbffr
HMP Norwich are looking for a compassionate and organised
Patient Advice and Liaison Service (PALS) Officer.
As a part-time PALS Officer at HMP Norwich, you will play a crucial role in ensuring the efficient operation of the prison. You will be required to implement and adhere to the HCRG Complaints Policy and ensure that all PALS concerns and enquiries are managed effectively and in line with our care Values.
You will work with the Quality Lead to contribute to the patient experience objectives and support quality improvements.
About The Service
HMP Norwich is a local Category B prison that houses male prisoners that have come direct from court or police custody and is made up of several different wings. HCRG provide 24/7 healthcare services within the prison, including emergency and primary care, as well as social and palliative care in one wing. HCRG also provides a CSMS (substance misuse) service.
This role is working 30 hours, 4 days per week.
Main Responsibilities
Promotes the awareness of the PALS service to staff, patients, service users and visitors, ensuring that the service is both accessible and responsive. Utilises interpersonal skills to support staff in identifying and reporting incidents / near misses in connection with patient experiences. Actively participates in specialist groups, meetings and forums to ensure effective working relationships and communications. Provides timely feedback and advice (verbal and written) to staff, including senior managers, on relevant findings, observations and audit.
The Ideal Candidate
Essential Experience working in a PALS role or customer service environment. Ability to deal with grieving, upset, stressed, vulnerable and angry complainants in a sensitive, compassionate, and calm manner. Experience working in an environment with conflicting pressures and changing workloads. Ability to collate data and extrapolate information. Proficiency with Microsoft Word, Outlook, Excel. Experience of databases and producing/designing reports from databases.
Desirable Experience of working in the NHS (preferable). Experience of working in a prison establishment. Knowledge of SystmOne.
Package Description
Benefits As a Part-time
Patient Advice and Liaison Service (PALS) Officer , you'll be part of our valued team at HMP Norwich within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of £31,753.60 pro rata. Free tea, coffee and milk at your base location. Free and on-site parking at HMP Norwich. On-site gym open to all employees. Membership of My Reward Hub, giving you access to discounts on everyday purchases. Access to your wages as you earn them. Online and face-to-face help with your mental and physical wellbeing. Access to eLearning and opportunities for continuing professional development. An open, just culture encouraging ideas to help deliver our purpose. The pride of working for an organisation committed to the highest clinical and quality standards.
About The Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services. We deliver and transform adult and children community health services, primary care services, and adult social care and wellbeing services. We support communities across England, guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a diverse range of people. We are a Disability Confident Committed company, providing facilities and adjustments to be inclusive of everyone.
Safeguarding and protecting the children, young people and vulnerable adults that we work with is of utmost importance. Everyone who joins the team is subject to a safer recruitment process.
As you'd expect, by applying for this job, we will need to process and hold information about you. Please see our website's privacy policy for more details. #J-18808-Ljbffr
