Carry out the processes for eReferral/choose and book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible, ensuring that appointments are booked where necessary. Follow up on any referrals that have not been processed within the expected timescale. Contact any patients who have not actioned their referrals or collected their paperwork. Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances. Provide cover for members of the referral team during periods of sickness and annual leave. Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Assist in any in-house data analysis of referral processes. Assist the clinicians in ensuring referrals are made to the most cost-effective service. About us
The Colte Partnership is a GP super-partnership formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring, serving approximately 80,000 patients. With the combined workforce, skills, and knowledge, we are in a unique position to assist our patients across the county. As well as General Practice, we offer extended access appointments to enable all our patients to access medical care in the evenings and weekends; we work collaboratively with external agencies to provide in-home services and social prescribing. We are working to be at the forefront of Clinical Research and have many more exciting ventures on the horizon. We also work as a collaborative Primary Care Network (PCN) which spans across Colchester and Tendring. Riverside Medical Centre & Ardleigh Surgery Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre Person Specification
Experience
Experience of working within primary care would be preferred. Use of SystmOne and/or Emis would be an advantage but not essential as training can be provided to the right candidate. Knowledge and experience of using medical terminology would be an advantage but is not essential. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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