Field Service Liaison Representative, BAS based in Biggin Hill, London
Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond. Responsibilities:
Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Operators within your assigned region. Be available 24 hours a day, 7 days a week to assist customer and/or Service Center issues as required. Assume the role of the Bombardier Business Aircraft ambassador and assist as requested in all facets of the aircraft operation. Interact with and provide support to all levels of the customer's organization, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff. Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo. Assist in adjudicating and addressing Warranty, Engineering, Parts and SMART SERVICES related issues. Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices. Attend regularly scheduled technical forums as designated with your assigned Bombardier team. Provide informal on-site training as necessary to customers and related service organizations. Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments. Set priorities and effectively escalate concerns within the Customers and Bombardier’s organizations. Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise. How to thrive in this role?
You have an extensive knowledge base of Bombardier Customer Support programs. You have a college diploma, or equivalent in Aviation Maintenance, or 5 years minimum experience in business jet maintenance. You have a minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft. You must possess excellent troubleshooting and problem-solving skills. You must be available to travel occasionally, expected less than 10%. You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels. You must have excellent people skills such as active listening and conflict management. You must be a customer centric individual and focused on continuous improvement. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply. Join us at
Bombardier Careers . Your ideas move people.
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Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier’s European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier’s Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond. Responsibilities:
Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Operators within your assigned region. Be available 24 hours a day, 7 days a week to assist customer and/or Service Center issues as required. Assume the role of the Bombardier Business Aircraft ambassador and assist as requested in all facets of the aircraft operation. Interact with and provide support to all levels of the customer's organization, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff. Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo. Assist in adjudicating and addressing Warranty, Engineering, Parts and SMART SERVICES related issues. Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices. Attend regularly scheduled technical forums as designated with your assigned Bombardier team. Provide informal on-site training as necessary to customers and related service organizations. Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments. Set priorities and effectively escalate concerns within the Customers and Bombardier’s organizations. Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise. How to thrive in this role?
You have an extensive knowledge base of Bombardier Customer Support programs. You have a college diploma, or equivalent in Aviation Maintenance, or 5 years minimum experience in business jet maintenance. You have a minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft. You must possess excellent troubleshooting and problem-solving skills. You must be available to travel occasionally, expected less than 10%. You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels. You must have excellent people skills such as active listening and conflict management. You must be a customer centric individual and focused on continuous improvement. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply. Join us at
Bombardier Careers . Your ideas move people.
#J-18808-Ljbffr
