International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGOs, and governments around the world.
About the role
The Product Owner - Content Services works with internal and external stakeholders to define requirements, specifications, and user stories for various capabilities and experiences across the Content Services portfolio of platforms, products, and services and coordinates with delivery teams for implementation, QA, and support. Key responsibilities
Manages product and support backlog/s and leads and owns refinement and planning processes for Content Services Engineering and QA teams. Supports the development of appropriate annual and quarterly roadmaps for Content Services. Aligns, informs, and plans team deliveries and requirements when needed with cross-organisational teams, especially H3S Product and Engineering. Supports the Scrum Master on Daily Scrum and sprint ceremonies and Jira board set-up and alignment. Supports the Content Services release management process with the Scrum Master and Engineering teams. Works closely with Digital Support and Incident teams, attends cross-team support alignment sessions as needed, and manages the triage of, and communication around, all Content Services issues. Builds effective and meaningful relationships with all stakeholders, with particular focus on Editorial and Medical & Security Information and Analysis teams, acting as the interface between the Content Services team and the wider business. Leads the development of clear requirements and specifications, works closely with all delivery teams to ensure that defined specifications are properly implemented, tested, and delivered. Leads the development of clear user stories and acceptance criteria for features and tasks for engineering teams. As needed, ensures content platforms and toolsets comply with legal, privacy, security, and industry-standard architectural standards. Acts as an advocate to ensure that all content features are exposed to customers in a way that is industry-leading, audience-centric, and engaging regardless of the end ‘owner’ of a channel or service. About you
Customer-first mentality and commitment to provide a high level of service to customers. Excellent planning, conceptual, consulting, and communication skills with perceptive and structured analytical ability. Experience with Content Management Systems (e.g. Sitecore) and development, testing, and documentation of APIs. Use case and user story development and excellent knowledge of Jira and Confluence. Proven experience of understanding and enhancing products and business processes through the application of appropriate technology. Effective communication and influencing skills, as well as an ability to work successfully in a matrix structure, across multiple stakeholders, internal and external. Excellent presentation skills with the ability to break down complex solutions into simple, jargon-free messages. Ability to work in a multilingual, multicultural environment where consensus is the norm. Knowledge of project management tools and techniques. Excellent organisational skills with proven ability to manage multiple concurrent projects and to adapt to frequent changes in project priorities. Strong evidence of problem solving and analytical capability. Interest in end-user experience when it comes to the delivery and exposure of content services to clients. Experience in digital product development and sound knowledge of digital project development lifecycle. Knowledge of and experience in process, data, and system analysis, defining various levels (business, functional, system) of requirements and related technical documentation; and working closely with delivery team on end-to-end development lifecycle. High-level technical knowledge/expertise. Exposure to web-based solutions using APIs in a B2B environment is a strong advantage. Direct experience with a full system life cycle using structured methodologies/standards. Typically educated to degree level or equivalent. Agile certifications. Excellent standard of written and spoken English is essential. Proficiency in other language(s) is a distinct advantage. Some travel may be required. Structured career development track, with opportunities for progression and advancement. Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day. Subsidised staff cafeteria and free tea, coffee, and fruit. Discount schemes (Cycle2work, season ticket loans, gym discounts). Access to our Employee Assistance & Employee Support Programme. Access to Chiswick Business Park Enjoy Work events. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality, and support. International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.
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The Product Owner - Content Services works with internal and external stakeholders to define requirements, specifications, and user stories for various capabilities and experiences across the Content Services portfolio of platforms, products, and services and coordinates with delivery teams for implementation, QA, and support. Key responsibilities
Manages product and support backlog/s and leads and owns refinement and planning processes for Content Services Engineering and QA teams. Supports the development of appropriate annual and quarterly roadmaps for Content Services. Aligns, informs, and plans team deliveries and requirements when needed with cross-organisational teams, especially H3S Product and Engineering. Supports the Scrum Master on Daily Scrum and sprint ceremonies and Jira board set-up and alignment. Supports the Content Services release management process with the Scrum Master and Engineering teams. Works closely with Digital Support and Incident teams, attends cross-team support alignment sessions as needed, and manages the triage of, and communication around, all Content Services issues. Builds effective and meaningful relationships with all stakeholders, with particular focus on Editorial and Medical & Security Information and Analysis teams, acting as the interface between the Content Services team and the wider business. Leads the development of clear requirements and specifications, works closely with all delivery teams to ensure that defined specifications are properly implemented, tested, and delivered. Leads the development of clear user stories and acceptance criteria for features and tasks for engineering teams. As needed, ensures content platforms and toolsets comply with legal, privacy, security, and industry-standard architectural standards. Acts as an advocate to ensure that all content features are exposed to customers in a way that is industry-leading, audience-centric, and engaging regardless of the end ‘owner’ of a channel or service. About you
Customer-first mentality and commitment to provide a high level of service to customers. Excellent planning, conceptual, consulting, and communication skills with perceptive and structured analytical ability. Experience with Content Management Systems (e.g. Sitecore) and development, testing, and documentation of APIs. Use case and user story development and excellent knowledge of Jira and Confluence. Proven experience of understanding and enhancing products and business processes through the application of appropriate technology. Effective communication and influencing skills, as well as an ability to work successfully in a matrix structure, across multiple stakeholders, internal and external. Excellent presentation skills with the ability to break down complex solutions into simple, jargon-free messages. Ability to work in a multilingual, multicultural environment where consensus is the norm. Knowledge of project management tools and techniques. Excellent organisational skills with proven ability to manage multiple concurrent projects and to adapt to frequent changes in project priorities. Strong evidence of problem solving and analytical capability. Interest in end-user experience when it comes to the delivery and exposure of content services to clients. Experience in digital product development and sound knowledge of digital project development lifecycle. Knowledge of and experience in process, data, and system analysis, defining various levels (business, functional, system) of requirements and related technical documentation; and working closely with delivery team on end-to-end development lifecycle. High-level technical knowledge/expertise. Exposure to web-based solutions using APIs in a B2B environment is a strong advantage. Direct experience with a full system life cycle using structured methodologies/standards. Typically educated to degree level or equivalent. Agile certifications. Excellent standard of written and spoken English is essential. Proficiency in other language(s) is a distinct advantage. Some travel may be required. Structured career development track, with opportunities for progression and advancement. Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day. Subsidised staff cafeteria and free tea, coffee, and fruit. Discount schemes (Cycle2work, season ticket loans, gym discounts). Access to our Employee Assistance & Employee Support Programme. Access to Chiswick Business Park Enjoy Work events. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality, and support. International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.
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