Senior Customer Success Manager (Berlin)
80001-99999999
Permanent
AW5892
Senior Customer Success Manager (Berlin)
Location:
Berlin, Hybrid (3 days in the office) Salary:
€80,000-€100,000 Are you a customer success expert ready to take on a pivotal role in a fast-growing SaaS company? Join a dynamic, high-performing team transforming how businesses in the property sector operate. This is your opportunity to combine strategic thinking with hands-on account management while being backed by the resources of a globally successful tech brand. Why this role? Shape the future:
Work with enterprise and strategic accounts, helping clients achieve their business goals and driving transformative change in the property sector. Startup energy meets global backing:
Enjoy the excitement of a scale-up environment with the security of a major tech company. Career development:
Thrive in a collaborative and forward-thinking organisation offering clear growth opportunities. Your responsibilities: Lead the onboarding of new clients and manage their lifecycle, ensuring high engagement and retention. Drive growth by identifying upsell and cross-sell opportunities within key accounts. Work across teams—Product, Sales, Marketing—to provide feedback and develop creative solutions for client challenges. Regularly review account health, mitigate risks, and nurture client relationships to meet ambitious KPIs. Deliver consultative strategies to help clients navigate complex and evolving business environments. What they’re looking for: 5+ years’ experience in customer success or account management, ideally within property, public sector, or SaaS. Proven success managing complex client relationships and driving growth. Strong consultative sales skills and an ability to align software solutions with client goals. Fluent German (native level) and excellent English communication skills. Proactive, adaptable, and able to thrive in a fast-paced environment. What’s in it for you? Flexible hybrid working and the option to work abroad Annual travel pass and Urban Sports membership Learning resources, employee assistance programme, and company-sponsored social events If you’re ready to make a tangible difference for clients in an innovative, fast-paced SaaS company, apply now and take the next step in your career!
#J-18808-Ljbffr
Location:
Berlin, Hybrid (3 days in the office) Salary:
€80,000-€100,000 Are you a customer success expert ready to take on a pivotal role in a fast-growing SaaS company? Join a dynamic, high-performing team transforming how businesses in the property sector operate. This is your opportunity to combine strategic thinking with hands-on account management while being backed by the resources of a globally successful tech brand. Why this role? Shape the future:
Work with enterprise and strategic accounts, helping clients achieve their business goals and driving transformative change in the property sector. Startup energy meets global backing:
Enjoy the excitement of a scale-up environment with the security of a major tech company. Career development:
Thrive in a collaborative and forward-thinking organisation offering clear growth opportunities. Your responsibilities: Lead the onboarding of new clients and manage their lifecycle, ensuring high engagement and retention. Drive growth by identifying upsell and cross-sell opportunities within key accounts. Work across teams—Product, Sales, Marketing—to provide feedback and develop creative solutions for client challenges. Regularly review account health, mitigate risks, and nurture client relationships to meet ambitious KPIs. Deliver consultative strategies to help clients navigate complex and evolving business environments. What they’re looking for: 5+ years’ experience in customer success or account management, ideally within property, public sector, or SaaS. Proven success managing complex client relationships and driving growth. Strong consultative sales skills and an ability to align software solutions with client goals. Fluent German (native level) and excellent English communication skills. Proactive, adaptable, and able to thrive in a fast-paced environment. What’s in it for you? Flexible hybrid working and the option to work abroad Annual travel pass and Urban Sports membership Learning resources, employee assistance programme, and company-sponsored social events If you’re ready to make a tangible difference for clients in an innovative, fast-paced SaaS company, apply now and take the next step in your career!
#J-18808-Ljbffr
