Junior Network Support Engineer - Alton, Hampshire
WFH Monday - Thursday, Friday onsite
Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security
A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire. Our client is a serious player within the computer networking/cyber security industry and is seeking likeminded people to be a part of their journey.
Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security. You will be an integral part of the team from day one and quickly become a core part of their technical support function. Not only will you be provided with an abundance of training and support, but you will also be offered the opportunity to rapidly progress within the business.
Key Responsibilities:
Responding to telephone/email problems from clients Act as the first point of contact for all technical queries Resolve issues when appropriate and escalate when required Collaborate with the technical team to ensure issues are followed up and resolved according to SLAs Input and manage documentation via the CRM system Manage Return Merchandise Authorisation replacements to achieve SLAs Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements:
A degree in an IT-related field would be advantageous, however not mandatory Any networking certifications (CCNA, N+) will be highly favoured Some experience working in a service desk environment Possess a positive, can-do attitude Strong communication skills A desire to excel in a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services, and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements, and numerous social events and team lunches. They also hold annual international 'kick-off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases. It will primarily be office hours; however, shift work is a mandatory part of this role.
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Responding to telephone/email problems from clients Act as the first point of contact for all technical queries Resolve issues when appropriate and escalate when required Collaborate with the technical team to ensure issues are followed up and resolved according to SLAs Input and manage documentation via the CRM system Manage Return Merchandise Authorisation replacements to achieve SLAs Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm) Requirements:
A degree in an IT-related field would be advantageous, however not mandatory Any networking certifications (CCNA, N+) will be highly favoured Some experience working in a service desk environment Possess a positive, can-do attitude Strong communication skills A desire to excel in a career in computer networks In return, they are offering an exceptionally competitive package along with fantastic training and certifications. They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set. This training will allow you to rapidly progress within technical support, pre-sales, professional services, and many other technical avenues. They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements, and numerous social events and team lunches. They also hold annual international 'kick-off' weekends which welcome all employees. £25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases. It will primarily be office hours; however, shift work is a mandatory part of this role.
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