Job Description
IT Support Engineer Location:
Bedfordshire, UK (Onsite 5 days per week) Salary:
£27k - £30k Role Profile We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department. Responsibilities Provide first-line technical support to employees via phone, email, and in-person. Resolve desktop/laptop issues (software, hardware, peripherals). Troubleshoot network connectivity problems (Wi-Fi, VPN, LAN). Assist with email and calendaring software issues. Address printer and scanner issues. Perform basic software installation and configuration. Handle password resets and account lockout resolution. Log and track all support requests in the ticketing system. Escalate complex issues to higher-level support personnel when necessary. Maintain accurate records of all support activities. Proactively identify and resolve recurring IT issues. Assist with the deployment and maintenance of IT equipment.
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IT Support Engineer Location:
Bedfordshire, UK (Onsite 5 days per week) Salary:
£27k - £30k Role Profile We are seeking a highly motivated and customer-oriented 1st Line IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues. You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department. Responsibilities Provide first-line technical support to employees via phone, email, and in-person. Resolve desktop/laptop issues (software, hardware, peripherals). Troubleshoot network connectivity problems (Wi-Fi, VPN, LAN). Assist with email and calendaring software issues. Address printer and scanner issues. Perform basic software installation and configuration. Handle password resets and account lockout resolution. Log and track all support requests in the ticketing system. Escalate complex issues to higher-level support personnel when necessary. Maintain accurate records of all support activities. Proactively identify and resolve recurring IT issues. Assist with the deployment and maintenance of IT equipment.
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