Do you want to work in a collaborative team where you can help others?
As a
Service Desk Engineer , you will provide high standards of technical support and customer service to our internal users. You will be the first point of call for user support queries and will diagnose and log requests or escalate as appropriate. You will support the IT team’s projects and objectives.
This is a support role in a predominately Microsoft house, supporting Windows 10 and standard MS Office. You’ll be taking calls and dealing with raised tickets whilst looking to resolve things first time, following our Incident Management process and getting involved in Problem Management too. You’ll be dealing with Service Requests as well as Incidents, such as PC set ups, printer issues, along with Software deployment - they could be about anything! You will also get involved with procurement. Any experience of supporting bespoke software is beneficial.
We work within the
ITIL framework , and it’s key that you’re bought into that, so you can provide consistency in how we respond to people and how we share knowledge.
There’s a great culture here, we all work well with each other, we work as a team across all clinics to meet our patient’s needs. So, you’ll need to be able to work independently as well as part of a team.
A bit about you
You will have had exposure to a wide variety of incidents that you would expect in a role like this. You will provide remote support to our clinics across the country, so this isn’t the job for you if you’re a Field Engineer, as the role is not purely hardware based.
You’re a natural problem solver, you like to help your colleagues to fix their IT issues. You’ve got great attention to detail because you like to resolve those tickets first time around!
You’re a great communicator, you have to be, you’re talking to colleagues all day who don’t have your experience and knowledge and you need to explain things to them in a way they understand.
Service excellence is second nature to you, you deliver excellent service to everyone in everything you do in a positive manner.
Location/Benefits:
The role is based at our Nottingham Head Office (NG8 6PZ) and is part of a rota-based shift pattern covering the hours 07:30 to 16:00 or 09:00 to 17:30.
You’ll need to have access to your own transport, as potentially once a month you may need to assist with site visits to other clinics to support your colleagues. Depending on the workload and location this may result in very occasional overnight stays.
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
• Salary of up to £30,000 depending on experience • 33 Days annual leave (inc. 8 public holidays) • Pension scheme • Life assurance • A range of other benefits including retail discounts, a wellbeing hub, holiday trading
About us:
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition.
This post is subject to an enhanced DBS check.
Click
APPLY
now to join Care Fertility.
#J-18808-Ljbffr
As a
Service Desk Engineer , you will provide high standards of technical support and customer service to our internal users. You will be the first point of call for user support queries and will diagnose and log requests or escalate as appropriate. You will support the IT team’s projects and objectives.
This is a support role in a predominately Microsoft house, supporting Windows 10 and standard MS Office. You’ll be taking calls and dealing with raised tickets whilst looking to resolve things first time, following our Incident Management process and getting involved in Problem Management too. You’ll be dealing with Service Requests as well as Incidents, such as PC set ups, printer issues, along with Software deployment - they could be about anything! You will also get involved with procurement. Any experience of supporting bespoke software is beneficial.
We work within the
ITIL framework , and it’s key that you’re bought into that, so you can provide consistency in how we respond to people and how we share knowledge.
There’s a great culture here, we all work well with each other, we work as a team across all clinics to meet our patient’s needs. So, you’ll need to be able to work independently as well as part of a team.
A bit about you
You will have had exposure to a wide variety of incidents that you would expect in a role like this. You will provide remote support to our clinics across the country, so this isn’t the job for you if you’re a Field Engineer, as the role is not purely hardware based.
You’re a natural problem solver, you like to help your colleagues to fix their IT issues. You’ve got great attention to detail because you like to resolve those tickets first time around!
You’re a great communicator, you have to be, you’re talking to colleagues all day who don’t have your experience and knowledge and you need to explain things to them in a way they understand.
Service excellence is second nature to you, you deliver excellent service to everyone in everything you do in a positive manner.
Location/Benefits:
The role is based at our Nottingham Head Office (NG8 6PZ) and is part of a rota-based shift pattern covering the hours 07:30 to 16:00 or 09:00 to 17:30.
You’ll need to have access to your own transport, as potentially once a month you may need to assist with site visits to other clinics to support your colleagues. Depending on the workload and location this may result in very occasional overnight stays.
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
• Salary of up to £30,000 depending on experience • 33 Days annual leave (inc. 8 public holidays) • Pension scheme • Life assurance • A range of other benefits including retail discounts, a wellbeing hub, holiday trading
About us:
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition.
This post is subject to an enhanced DBS check.
Click
APPLY
now to join Care Fertility.
#J-18808-Ljbffr
