University Hospitals of Derby and Burton NHS Foundation Trust
An exciting opportunity has arisen for a flexible and motivated individual to join the Clinical Measurement team. You will support the existing Waiting List Team by providing a quality and efficient service to our physiologists and patients. You will act as the first point of contact for patients and clinical staff arriving in our department, ensuring that all queries are answered with skill, sensitivity, and in a courteous and professional manner. You will be managing a waiting list and contacting patients to offer them an appointment. Main duties of the job
Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties, and dealing with a wide range of telephone queries. Therefore, a flexible approach to workload is required. You must be a confident communicator with the ability to liaise with staff at all levels, including peers, Physiologists, Nurses, Consultants, and Management. You will also need to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence. Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. You should be able to demonstrate previous experience within an administrative role. Core skills/qualifications include IT literacy, good written and communication skills, educated to NVQ level II in Customer Service or equivalent, and English Language and Maths O'level/GCSE. Closing date of applications: 17 January 2025 Interview date: 31 January 2025 About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust, and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development. On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes. Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Person Specification
Experience
Face-to-face customer/patient contact NHS office experience Clerical experience booking appointments IT Skills NHS system experience RTT knowledge Qualifications
GCSE English and Maths or equivalent Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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An exciting opportunity has arisen for a flexible and motivated individual to join the Clinical Measurement team. You will support the existing Waiting List Team by providing a quality and efficient service to our physiologists and patients. You will act as the first point of contact for patients and clinical staff arriving in our department, ensuring that all queries are answered with skill, sensitivity, and in a courteous and professional manner. You will be managing a waiting list and contacting patients to offer them an appointment. Main duties of the job
Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties, and dealing with a wide range of telephone queries. Therefore, a flexible approach to workload is required. You must be a confident communicator with the ability to liaise with staff at all levels, including peers, Physiologists, Nurses, Consultants, and Management. You will also need to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence. Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. You should be able to demonstrate previous experience within an administrative role. Core skills/qualifications include IT literacy, good written and communication skills, educated to NVQ level II in Customer Service or equivalent, and English Language and Maths O'level/GCSE. Closing date of applications: 17 January 2025 Interview date: 31 January 2025 About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust, and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development. On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes. Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Person Specification
Experience
Face-to-face customer/patient contact NHS office experience Clerical experience booking appointments IT Skills NHS system experience RTT knowledge Qualifications
GCSE English and Maths or equivalent Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
#J-18808-Ljbffr
