Divisional Group Warranty Manager NEW

Group1 Stanstead is looking for a Divisional Group Warranty Manager. Your role Working in our aftersales department as a Divisional Group Warranty Manager, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers. As part of a successful global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim. What you’ll do day to day Maintain thorough up-to-date knowledge of all warranty procedures and manufacturer requirements with your Team & in Store. Conduct monthly self-audit checks on each site according to throughput. Carry out monthly site visits, prioritising in accordance with business needs. Conduct regular checks on warranty invoices at each site to ensure legitimate claim opportunities are maximised. Attend individual centres’ aftersales meetings regularly and deliver warranty updates to service managers, parts managers, etc. Develop and deliver a warranty communication strategy to ensure all relevant staff are aware of any changes to process or policy. Provide monthly written reports to the Head of Warranty & Group Aftersales Manager. Recognise and provide urgent guidance and training to any site identified as being in danger of falling short of compliance requirements. Provide emergency coverage when any warranty administrator is unexpectedly absent and help arrange support and cover for planned absences. Assist in developing succession planning (including, where appropriate, utilising apprenticeship schemes) for warranty personnel. Develop a warranty “team” approach, sharing best practices across all centres and enhancing communication among warranty staff. Identify training requirements for warranty personnel, deliver in-house training to Aftersales Teams, and develop individual training plans in conjunction with service/aftersales managers. Develop practical guidance for the correct and efficient inputting of warranty claims to assist trainees and drive consistent practices across the group. Attend sites during formal manufacturer’s audits and participate in pre/post audit meetings. Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience of working within the automotive industry. Comprehensive knowledge of the motor trade. Able to influence, motivate, and manage a team effectively. Maintain a methodical and logical approach to varying workloads. Able to meet deadlines and prioritise workloads. Rewards 24/7 online access to healthcare professionals. Car purchasing and lease schemes. Servicing, parts & accessory colleague discounts. Enhanced holiday allowance with length of service. Paid day off for your birthday. Company share purchase plan. Loan plans for colleagues, including toolbox and travel tickets. Colleague referral payments. Industry-leading family-friendly policies. Numerous training, learning, and development options to suit everyone. Plus lots more.

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