Country/Region/City London, England, United Kingdom
Louis Vuitton is seeking a client-focused professional with expertise in Men Ready-To-Wear (MRTW) within our London network.
As an Expert Client Advisor, you will be an ambassador of the Brand, focusing on Men’s Ready to Wear, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their needs, guiding them across the Brand to deliver the best Client experience while conveying your passion for the product. You will be the voice of your category for Clients and the team in the store. Proactively reaching out to your Clients will help achieve individual and team goals while developing the business of your category.
Profile
DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category. Lead by example by consistently remaining the Top Seller in your category. Maintain a strong, in-depth, and highly technical expertise of your product category to drive performance. Welcome every Client and enhance their experience, setting the example of the best Client experience. Provide expertise and comprehensive advice on your product category to Clients, supporting team members when detailed information is required. Be a strong style advisor for your Client, assessing their style and matching with product recommendations. Demonstrate an active, genuine passion and strong enthusiasm as the ambassador for your category. Drive Commercial Performance of the Category In-Store Analyze and drive your product category forward, being aware of individual and store targets and KPIs each month. Partner with the Manager in charge of your category, providing feedback to the Head Office on product performance, quality, Client-related information, local market, competitors, trends, and opportunities. Create and implement specific action plans to drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations. Nurture thorough knowledge of the competition through monthly competitor shops and remain informed of industry developments. Support & Train the Store Team on the Category Partner with the learning Manager to develop selling skills and product knowledge in the store. Use your product expertise to communicate and inspire the team on corporate strategy and relevant business information. Review product performance and meet 1:1 with Client Advisors to coach and develop bespoke action plans for your category. Observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spot high potential clients on the floor, develop event ideas focusing on your category, review client lists, and grow the client base for your specific metier. Demonstrate leadership in clienteling: know and develop Clients for the category with a focus on local Clients. Lead by example in managing your own portfolio of Clients, demonstrating best-in-class clienteling actions. Follow existing Clients closely, proactively recruit new Clients, leveraging clienteling tools to build long-term Client relationships. Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to build a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package and unparalleled career development opportunities, both locally and globally, as an employee at Louis Vuitton, you can expect industry-leading training that offers in-depth insight into the luxury and retail environment. Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.
#J-18808-Ljbffr
DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category. Lead by example by consistently remaining the Top Seller in your category. Maintain a strong, in-depth, and highly technical expertise of your product category to drive performance. Welcome every Client and enhance their experience, setting the example of the best Client experience. Provide expertise and comprehensive advice on your product category to Clients, supporting team members when detailed information is required. Be a strong style advisor for your Client, assessing their style and matching with product recommendations. Demonstrate an active, genuine passion and strong enthusiasm as the ambassador for your category. Drive Commercial Performance of the Category In-Store Analyze and drive your product category forward, being aware of individual and store targets and KPIs each month. Partner with the Manager in charge of your category, providing feedback to the Head Office on product performance, quality, Client-related information, local market, competitors, trends, and opportunities. Create and implement specific action plans to drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations. Nurture thorough knowledge of the competition through monthly competitor shops and remain informed of industry developments. Support & Train the Store Team on the Category Partner with the learning Manager to develop selling skills and product knowledge in the store. Use your product expertise to communicate and inspire the team on corporate strategy and relevant business information. Review product performance and meet 1:1 with Client Advisors to coach and develop bespoke action plans for your category. Observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spot high potential clients on the floor, develop event ideas focusing on your category, review client lists, and grow the client base for your specific metier. Demonstrate leadership in clienteling: know and develop Clients for the category with a focus on local Clients. Lead by example in managing your own portfolio of Clients, demonstrating best-in-class clienteling actions. Follow existing Clients closely, proactively recruit new Clients, leveraging clienteling tools to build long-term Client relationships. Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to build a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package and unparalleled career development opportunities, both locally and globally, as an employee at Louis Vuitton, you can expect industry-leading training that offers in-depth insight into the luxury and retail environment. Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.
#J-18808-Ljbffr
