Job Description
Presales Technical Support This role offers career progression and on-the-job training allowing you to specialise as a Pre-Sales Engineer or Solutions Architect. Permanent, full-time role offering £30,000 - £36,000 + benefits + discretionary bonus. During the initial 6 months, the role will be onsite every day for training and shadowing. After this period, it will be hybrid (2-3 days onsite) with occasional travel to clients. Position Overview As part of exciting expansion, we’re seeking someone to be trained to become our Pre-Sales Engineer or Solutions Architect. This role is for someone with experience in networking and Linux looking to advance their career and specialise. This Cyber Security Specialist company provides hardware and software network solutions, and you will be responsible for supporting sales teams on the technical side. They will prepare a hands-on training programme to help you build the skills needed to evolve into a Pre-Sales/Solutions Architect role. Working closely with their experienced Pre-sales and Technical teams, you’ll provide customer support, technical demonstrations, and product testing to a diverse clientele in high-stakes industries such as defence, critical national infrastructure, and finance. Responsibilities: Support the sales team in the technical side of the hardware and SaaS products, including preparing tech specs, participating in technical scoping, and creating Proof of Concepts (we will teach you). Provide remote and onsite consultancy to clients, delivering product demos or workshops on how solutions work and how to use them. Work directly with sales teams to understand client needs, assist with technical requirements, and ensure seamless collaboration. Participate in post-sales activities, offering ongoing support and technical workshops for clients during onboarding. Key Requirements - What do you need to be successful? Networking:
Understanding of TCP/IP communications protocol and Ethernet networking in general. Knowledge of LINUX:
Proficiency in using command-line to carry out system configuration and basic networking tasks. Client Interaction:
Socially adept, with the ability to confidently engage with clients in various settings. Being comfortable with meeting new people every day. Teamwork and Aptitude to Learn:
Able to work effectively with both internal and client teams - being open-minded and having a desire to learn. Work Authorization:
Valid UK work authorization and full UK driving license. Willingness:
To undertake UK Government Security Clearance. Not Essential, but Nice to Have Skills: Knowledge of scripting: with Bash scripting, Python, or JavaScript is advantageous. Microsoft Ecosystem: Familiarity with the Windows OS and ecosystem. Training Provided As part of your role, you’ll receive comprehensive training and guidance to build expertise in cyber security, including hands-on experience with their cutting-edge products and solutions. You will have a unique opportunity to learn about: Hardware Technology:
Understanding and implementation of their data diode solutions, essential for secure data transfers. SaaS Cross Domain Solutions:
Learning key product offerings, including software and hardware solutions, that cater to complex client environments. Creating Technical Solutions:
Creation of technical designs and product specifications tailored to client needs. Standards and Compliance:
Familiarization with our clients' compliance standards, including JSP 604/440 and Cyber Essentials frameworks, ensuring you are able to speak with clients comfortably to meet expectations.
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Presales Technical Support This role offers career progression and on-the-job training allowing you to specialise as a Pre-Sales Engineer or Solutions Architect. Permanent, full-time role offering £30,000 - £36,000 + benefits + discretionary bonus. During the initial 6 months, the role will be onsite every day for training and shadowing. After this period, it will be hybrid (2-3 days onsite) with occasional travel to clients. Position Overview As part of exciting expansion, we’re seeking someone to be trained to become our Pre-Sales Engineer or Solutions Architect. This role is for someone with experience in networking and Linux looking to advance their career and specialise. This Cyber Security Specialist company provides hardware and software network solutions, and you will be responsible for supporting sales teams on the technical side. They will prepare a hands-on training programme to help you build the skills needed to evolve into a Pre-Sales/Solutions Architect role. Working closely with their experienced Pre-sales and Technical teams, you’ll provide customer support, technical demonstrations, and product testing to a diverse clientele in high-stakes industries such as defence, critical national infrastructure, and finance. Responsibilities: Support the sales team in the technical side of the hardware and SaaS products, including preparing tech specs, participating in technical scoping, and creating Proof of Concepts (we will teach you). Provide remote and onsite consultancy to clients, delivering product demos or workshops on how solutions work and how to use them. Work directly with sales teams to understand client needs, assist with technical requirements, and ensure seamless collaboration. Participate in post-sales activities, offering ongoing support and technical workshops for clients during onboarding. Key Requirements - What do you need to be successful? Networking:
Understanding of TCP/IP communications protocol and Ethernet networking in general. Knowledge of LINUX:
Proficiency in using command-line to carry out system configuration and basic networking tasks. Client Interaction:
Socially adept, with the ability to confidently engage with clients in various settings. Being comfortable with meeting new people every day. Teamwork and Aptitude to Learn:
Able to work effectively with both internal and client teams - being open-minded and having a desire to learn. Work Authorization:
Valid UK work authorization and full UK driving license. Willingness:
To undertake UK Government Security Clearance. Not Essential, but Nice to Have Skills: Knowledge of scripting: with Bash scripting, Python, or JavaScript is advantageous. Microsoft Ecosystem: Familiarity with the Windows OS and ecosystem. Training Provided As part of your role, you’ll receive comprehensive training and guidance to build expertise in cyber security, including hands-on experience with their cutting-edge products and solutions. You will have a unique opportunity to learn about: Hardware Technology:
Understanding and implementation of their data diode solutions, essential for secure data transfers. SaaS Cross Domain Solutions:
Learning key product offerings, including software and hardware solutions, that cater to complex client environments. Creating Technical Solutions:
Creation of technical designs and product specifications tailored to client needs. Standards and Compliance:
Familiarization with our clients' compliance standards, including JSP 604/440 and Cyber Essentials frameworks, ensuring you are able to speak with clients comfortably to meet expectations.
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