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Job Function:
Corporate Functions Location:
Slough, GB, SL1 4TQ Work Flexibility:
Onsite (Office/ Production) Job Summary We are seeking an Operations Support Administrator within our Logistics team to coordinate domestic courier deliveries and collections, manage import and export records, and provide exceptional customer service by addressing queries and ensuring smooth operations. Duties Ensure the accurate and timely delivery of urgent customer packages while coordinating domestic shipment traceability and customer collections, including booking and recording company courier arrangements for third-party collections and deliveries. Handle incoming customer calls regarding shipment collection requests and delivery inquiries, providing transport companies with all relevant information to meet delivery requirements. Investigate and resolve failed shipment deliveries or collections as needed, prioritising and rescheduling them for next-day delivery while maintaining up-to-date customer records through accurate data entry. Produce and manage all required export paperwork and declarations, including commercial invoices, delivery notes, and consignment bookings, to ensure compliance with customs regulations. Monitor, record, and report on logistics supplier performance as required for the Quality Management System. Maintain clear and effective communication with the team, manager, and operational stations, fostering collaboration and seamless operations. Adhere to KARL STORZ processes, procedures, controls, and all relevant regulatory requirements while leveraging the in-house tracking system for data accuracy. Experience Experience working in customer/service administration ideally with both domestic and international imports and exports. Strong background in customer service and administration, including handling customer queries, resolving issues efficiently, and ensuring a positive customer experience. Excellent problem solving and probing skills. Good verbal and written communication skills in English. An understanding of export processes would be a distinct advantage. Job Types:
Full-time, Fixed term contract Pay:
£25,000.00-£28,000.00 per year Schedule: Monday to Friday Flexible working hours & mobile working: In many areas, working hours and location can be arranged as required. 30 vacation days and various special payments. Further training opportunities: Open in-house seminar program, extensive e-learning offering, professional development courses and much more. Corporate benefits and bicycle leasing. Subsidy for private pension plan and company health management. Various childcare options – at the headquarters in Tuttlingen. Health, sports, cultural and leisure activities – offers vary depending on location.
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Corporate Functions Location:
Slough, GB, SL1 4TQ Work Flexibility:
Onsite (Office/ Production) Job Summary We are seeking an Operations Support Administrator within our Logistics team to coordinate domestic courier deliveries and collections, manage import and export records, and provide exceptional customer service by addressing queries and ensuring smooth operations. Duties Ensure the accurate and timely delivery of urgent customer packages while coordinating domestic shipment traceability and customer collections, including booking and recording company courier arrangements for third-party collections and deliveries. Handle incoming customer calls regarding shipment collection requests and delivery inquiries, providing transport companies with all relevant information to meet delivery requirements. Investigate and resolve failed shipment deliveries or collections as needed, prioritising and rescheduling them for next-day delivery while maintaining up-to-date customer records through accurate data entry. Produce and manage all required export paperwork and declarations, including commercial invoices, delivery notes, and consignment bookings, to ensure compliance with customs regulations. Monitor, record, and report on logistics supplier performance as required for the Quality Management System. Maintain clear and effective communication with the team, manager, and operational stations, fostering collaboration and seamless operations. Adhere to KARL STORZ processes, procedures, controls, and all relevant regulatory requirements while leveraging the in-house tracking system for data accuracy. Experience Experience working in customer/service administration ideally with both domestic and international imports and exports. Strong background in customer service and administration, including handling customer queries, resolving issues efficiently, and ensuring a positive customer experience. Excellent problem solving and probing skills. Good verbal and written communication skills in English. An understanding of export processes would be a distinct advantage. Job Types:
Full-time, Fixed term contract Pay:
£25,000.00-£28,000.00 per year Schedule: Monday to Friday Flexible working hours & mobile working: In many areas, working hours and location can be arranged as required. 30 vacation days and various special payments. Further training opportunities: Open in-house seminar program, extensive e-learning offering, professional development courses and much more. Corporate benefits and bicycle leasing. Subsidy for private pension plan and company health management. Various childcare options – at the headquarters in Tuttlingen. Health, sports, cultural and leisure activities – offers vary depending on location.
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