Sales Processing Executive

Search for a particular role, or use the filters to refine results and find the position that’s right for you. Please note, this role is a fixed term contract till 31st March 2025. As our new Sales Processing Executive, you will be responsible for sales operations activities in both a pre and post-sales environment. You will ensure the thorough review and timely processing of sales operations processes, enabling customer service to facilitate and support customer contacts. You will support the streamlining and standardisation of Sales Operations processes, with a focus upon process automation including integrations, data entry, and data migration. This in turn supports business transformation and OUP’s Grow, Simplify and Adapt business strategy. Other duties will include: Process sales operation activities and work streams according to business determined KPI’s and SLA’s: workstreams include but are not limited to payment batching, payment reconciliation activity, order processing and management, online product access activation, query resolution for internal and external customers, general administration and housekeeping. Support members of the Leadership team to review sales operation processes across Divisions, find commonalities, and assist in the development of streamlining processes. Manage Advantage, Sigma and SAMS customer records and proactively ensure that data is clean and accurate. Continually look for sales processing operational efficiencies in BAU within a CIP process. Keep knowledge and skill base active and up to date. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. We are ideally looking for candidates who are able to start immediately. About You Previous experience of working in a high-volume data processing or customer services operation, ideally from within the publishing industry. Ability to prioritise workload and manage time effectively to ensure deadlines are met. Excellent organizational skills, methodical and tenacious. Experience of working in a pro-active team-based environment is desirable. Experience of working with databases or CRM systems at an operational/processing level. Experience in team-based CIP is a bonus. We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

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