Main area: Health Advisor Grade Band 3
Contract: Permanent
Hours: Full time / Part time (37.5 hours per week, with part time hours available at 30, 24, and 20)
Job ref: 174-HAW-150125
Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Wakefield Town, Wakefield
Salary: £24,071 - £25,674 Per annum (pro rata for part time, plus unsocial payments)
Salary period: Yearly
Closing: 02/02/2025 23:59
Job overview
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you. As a health adviser, you are the patients' first point of contact, using your skills alongside specialist computer software to assess their symptoms and provide the help and reassurance they need. We offer a competitive base salary, starting at £24,071, rising to £25,674 after two years (per annum, pro rata). The role also attracts enhanced payments for unsocial hours worked in the evenings and weekends. There is a requirement to work six out of eight public holidays (pro rata depending on rota) and three weekends out of five. Main duties of the job
This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). You will be part of a highly skilled and dynamic team based in the heart of Yorkshire, serving one of the UK’s most diverse communities. 111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome. The role is demanding, and you will be dealing with a wide variety of patients, including some very emotional situations. Successful candidates must possess the skills to handle various patient calls compassionately and professionally, utilizing strong customer service skills to manage complex and sensitive information. Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles, serving a population of over five million people across Yorkshire and the Humber. Our ambition is to be an employer of choice, continuously improving our offer to staff in areas like health and wellbeing, benefits, and flexible working. Benefits:
Flexible working including part-time hours, job shares, and agile working (role dependent) 27 days annual leave, increasing to 33 with service Contributory Pension NHS Discounts including shops, restaurants, gyms, etc. Car lease and other salary sacrifice schemes Dedicated employee assistance and counselling service Opportunities for research participation, career progression, and ongoing development Well-respected, committed, and supported staff networks Person specification
Qualifications / Knowledge:
Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or considerable customer service skills and experience) IT literate Ability to deal with confidential/sensitive and distressing information Able to work under pressure Experience:
Excellent telephone manner Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce. We welcome applicants irrespective of age, disability, sex, gender identity, race, religion, sexual orientation, or other personal circumstances. Please note, the salary range stated is calculated on a pro rata basis if the vacancy is part-time. Disclosure and Barring Service
This position is subject to a Disclosure & Barring Service check (DBS). The cost will be recovered from your salary as a one-off payment. Our values underpin everything we do: Kindness, Respect, Teamwork, Improvement.
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If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you. As a health adviser, you are the patients' first point of contact, using your skills alongside specialist computer software to assess their symptoms and provide the help and reassurance they need. We offer a competitive base salary, starting at £24,071, rising to £25,674 after two years (per annum, pro rata). The role also attracts enhanced payments for unsocial hours worked in the evenings and weekends. There is a requirement to work six out of eight public holidays (pro rata depending on rota) and three weekends out of five. Main duties of the job
This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). You will be part of a highly skilled and dynamic team based in the heart of Yorkshire, serving one of the UK’s most diverse communities. 111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome. The role is demanding, and you will be dealing with a wide variety of patients, including some very emotional situations. Successful candidates must possess the skills to handle various patient calls compassionately and professionally, utilizing strong customer service skills to manage complex and sensitive information. Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles, serving a population of over five million people across Yorkshire and the Humber. Our ambition is to be an employer of choice, continuously improving our offer to staff in areas like health and wellbeing, benefits, and flexible working. Benefits:
Flexible working including part-time hours, job shares, and agile working (role dependent) 27 days annual leave, increasing to 33 with service Contributory Pension NHS Discounts including shops, restaurants, gyms, etc. Car lease and other salary sacrifice schemes Dedicated employee assistance and counselling service Opportunities for research participation, career progression, and ongoing development Well-respected, committed, and supported staff networks Person specification
Qualifications / Knowledge:
Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or considerable customer service skills and experience) IT literate Ability to deal with confidential/sensitive and distressing information Able to work under pressure Experience:
Excellent telephone manner Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce. We welcome applicants irrespective of age, disability, sex, gender identity, race, religion, sexual orientation, or other personal circumstances. Please note, the salary range stated is calculated on a pro rata basis if the vacancy is part-time. Disclosure and Barring Service
This position is subject to a Disclosure & Barring Service check (DBS). The cost will be recovered from your salary as a one-off payment. Our values underpin everything we do: Kindness, Respect, Teamwork, Improvement.
#J-18808-Ljbffr
