Senior Servicenow Developer

Job Description: In this role, you will be reporting into the ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers' business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. Key Responsibilities Platform Development & Configuration: Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows. Configure, support & maintain core applications such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub. Technical Leadership & Collaboration: Serve as a technical lead providing guidance & best practices. Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions. Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions. Innovation & Continuous Improvement: Stay current with ServiceNow best practices & industry trends to promote innovation. Develop proof of concepts (POCs) for new ServiceNow features & capabilities. Lead cross-team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers). System Administration & Support: Perform regular system & application maintenance, ensuring optimal performance & stability. Troubleshoot & resolve issues, providing timely & effective support to end-users. Conduct system audits (when required) & prepare comprehensive documentation. Training & Documentation: Create technical documentation, including design documents, process flows & user guides. Maintain ServiceNow specific technical documentation within ServiceNow knowledge base & customer systems (as appropriate). Train & support end-users on ServiceNow functionalities & best practices. Must Have Skills Able to commute to the central Leeds office. Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead developer role. Extensive experience with ServiceNow development, including Scripting (JavaScript, Glide). Strong understanding of ServiceNow modules such as ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Good understanding of ServiceNow out of the box architecture. Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership. Excellent analytical & problem-solving skills, with a strong attention to detail. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Preferred Skills Experience with Agile/Scrum methodologies & tools. Good understanding of ServiceNow modules such as ITOM, CSM & SPM. Good understanding of the Atlassian products, such as Jira & Confluence. Good understanding of authentication methods used within ServiceNow. Certified Implementation Specialist (CIS), or other relevant certifications.

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