Main area Safer Care Grade NHS AfC: Band 3
Contract Permanent
Hours Full time - 37.5 hours per week (09:00 - 17:00 hours)
Job ref 848-BHC-013-25
Site London South East Colleges, Orpington Campus
Town Orpington
Salary £28,622 - £30,225 Inc HCAS Per annum pro rata
Salary period Yearly
Closing 30/01/2025 23:59
Interview date 20/02/2025
Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.
Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.
Employees of Bromley Healthcare whose role may be at risk will receive priority consideration.
Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.
Job overview
Safer Care Administrator - Band 3 Full time - 37.5 hours per week (09:00 - 17:00 hours) We are currently looking for an administrator to join our dynamic, friendly Safer Care Team to provide comprehensive administrative support. You will be joining a motivated team that is dedicated to ensuring the delivery of high quality, safe patient care. The successful candidate needs to be computer literate, have excellent communication skills and be able to work under pressure. A key part of the role will be to provide support with embedding the new Local Risk Management system (RADAR) and supporting with implementing and embedding the Patient Safety Incident Response Framework (PSIRF). Interviews to be held week commencing 17th Feb 2025 Main duties of the job
Please refer to the attached JD for full details of duties and responsibilities relating to this job role but will include: To provide comprehensive administrative support for the Safer Care Team, including diary management, minute taking, and general administrative duties. The administrator will be competent and confident in using Microsoft Office in their day-to-day work. Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups. Compensation is contingent upon NHS experience and current banding/pay point. We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings. Detailed job description and main responsibilities
To manage the Safer Care Team diaries Assist in managing the Safer Care Team generic email boxes ensuring that the emails are read, actioned, or where appropriate forwarded to the correct staff member Dealing with complex telephone queries and making decisions which require prioritising responses. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required To provide comprehensive administrative support to the Safer Care Team including: typing or editing correspondence, proofreading documents, photocopying, managing telephone and email enquiries, and taking accurate messages To provide support with implementing the new Local Risk Management system (RADAR) including booking meetings, writing minutes, setting up training sessions and venues, assisting with completing the form editor, updating Celoxis (project software) To provide support with implementing Patient Safety Incident Response Framework (PSIRF) including booking meetings, writing minutes, setting up the training sessions and venues, updating Celoxis (project software). Creating and maintaining service specific databases/spreadsheets Assisting with the collection of data as required by the service using Local Risk Management System/EMIS, collating the information and then presenting in the required format Assist with gathering data using Local Risk Management System/EMIS for reports and drafting reports as required for the Safer Care team. To assist in organising the working groups including pressure ulcer, Falls, End of Life and Frailty and Record Keeping: booking meeting rooms, producing agendas and writing the minutes To assist with organising adhoc meetings including booking meeting rooms, producing agendas and writing the minutes To assist in organising the quarterly Safer Care Team meetings: booking meeting rooms, producing agendas and writing the minutes To assist in organising the monthly Nurse Forum: booking meeting rooms, producing agendas and writing the minutes To provide support in arranging Root Cause Analysis meetings with staff, patients/relatives/whom is concerned and to record minutes as required. To provide assistance and support to the ‘Patient Experience Lead’ when required, including: uploading the Friends and Family (FFT) responses to survey monkey To administrate the ‘Access to Records’ process manage the requests for records from the police, solicitors, patients/carers and other health care professionals; liaise with the relevant services and ensure that the correct information is provided prior to sharing with the Chief Nurse Person specification
Qualifications
Educated to A-Level/ NVQ level 3 or equivalent Specific Skills
Well organised with excellent administrative skills Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems Well-honed planning and organisational skills Strong communication skills both written and over telephone Demonstrates clear understanding of the principles of confidentiality Demonstrates a non-judgemental approach Workload management skills Desirable criteria Maximum score 4 Understanding of Emis Understanding of Datix Personal Qualities
Understanding of basic human needs - physical, emotional, health and social Good communication skills, with experience of dealing tactfully with people at all levels Flexible and adaptable to change Works well in a team setting Ability to work within a team and adapt to changing needs. Committed to improving services Committed to hitting targets Treats others as would like to be treated Good Interpersonal Skills Flexible approach to meeting service & client needs Ability to prioritise Experience
Experience of working in an administrative role alongside clinicians within a healthcare setting. Experience of working independently and managing priorities Previous exposure to dealing with confidential information. Understanding of coroners Information Technology
Strong IT skills to include MS Office suite Experience of EMIS or equivalent clinical systems We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination. To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel. Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions. At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels. We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any. We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include: Compressed hours Part-time Job shares We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs. We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a six-month probationary period. Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes. Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date. When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity. All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly. The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr
Safer Care Administrator - Band 3 Full time - 37.5 hours per week (09:00 - 17:00 hours) We are currently looking for an administrator to join our dynamic, friendly Safer Care Team to provide comprehensive administrative support. You will be joining a motivated team that is dedicated to ensuring the delivery of high quality, safe patient care. The successful candidate needs to be computer literate, have excellent communication skills and be able to work under pressure. A key part of the role will be to provide support with embedding the new Local Risk Management system (RADAR) and supporting with implementing and embedding the Patient Safety Incident Response Framework (PSIRF). Interviews to be held week commencing 17th Feb 2025 Main duties of the job
Please refer to the attached JD for full details of duties and responsibilities relating to this job role but will include: To provide comprehensive administrative support for the Safer Care Team, including diary management, minute taking, and general administrative duties. The administrator will be competent and confident in using Microsoft Office in their day-to-day work. Working for our organisation
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups. Compensation is contingent upon NHS experience and current banding/pay point. We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings. Detailed job description and main responsibilities
To manage the Safer Care Team diaries Assist in managing the Safer Care Team generic email boxes ensuring that the emails are read, actioned, or where appropriate forwarded to the correct staff member Dealing with complex telephone queries and making decisions which require prioritising responses. Dealing with messages often of a sensitive nature, using own initiative and taking appropriate action as required To provide comprehensive administrative support to the Safer Care Team including: typing or editing correspondence, proofreading documents, photocopying, managing telephone and email enquiries, and taking accurate messages To provide support with implementing the new Local Risk Management system (RADAR) including booking meetings, writing minutes, setting up training sessions and venues, assisting with completing the form editor, updating Celoxis (project software) To provide support with implementing Patient Safety Incident Response Framework (PSIRF) including booking meetings, writing minutes, setting up the training sessions and venues, updating Celoxis (project software). Creating and maintaining service specific databases/spreadsheets Assisting with the collection of data as required by the service using Local Risk Management System/EMIS, collating the information and then presenting in the required format Assist with gathering data using Local Risk Management System/EMIS for reports and drafting reports as required for the Safer Care team. To assist in organising the working groups including pressure ulcer, Falls, End of Life and Frailty and Record Keeping: booking meeting rooms, producing agendas and writing the minutes To assist with organising adhoc meetings including booking meeting rooms, producing agendas and writing the minutes To assist in organising the quarterly Safer Care Team meetings: booking meeting rooms, producing agendas and writing the minutes To assist in organising the monthly Nurse Forum: booking meeting rooms, producing agendas and writing the minutes To provide support in arranging Root Cause Analysis meetings with staff, patients/relatives/whom is concerned and to record minutes as required. To provide assistance and support to the ‘Patient Experience Lead’ when required, including: uploading the Friends and Family (FFT) responses to survey monkey To administrate the ‘Access to Records’ process manage the requests for records from the police, solicitors, patients/carers and other health care professionals; liaise with the relevant services and ensure that the correct information is provided prior to sharing with the Chief Nurse Person specification
Qualifications
Educated to A-Level/ NVQ level 3 or equivalent Specific Skills
Well organised with excellent administrative skills Effective keyboard/IT skills, which include accurate recording skills. Effective in using multiple data base computer systems Well-honed planning and organisational skills Strong communication skills both written and over telephone Demonstrates clear understanding of the principles of confidentiality Demonstrates a non-judgemental approach Workload management skills Desirable criteria Maximum score 4 Understanding of Emis Understanding of Datix Personal Qualities
Understanding of basic human needs - physical, emotional, health and social Good communication skills, with experience of dealing tactfully with people at all levels Flexible and adaptable to change Works well in a team setting Ability to work within a team and adapt to changing needs. Committed to improving services Committed to hitting targets Treats others as would like to be treated Good Interpersonal Skills Flexible approach to meeting service & client needs Ability to prioritise Experience
Experience of working in an administrative role alongside clinicians within a healthcare setting. Experience of working independently and managing priorities Previous exposure to dealing with confidential information. Understanding of coroners Information Technology
Strong IT skills to include MS Office suite Experience of EMIS or equivalent clinical systems We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination. To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel. Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions. At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels. We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any. We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include: Compressed hours Part-time Job shares We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs. We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a six-month probationary period. Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes. Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date. When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity. All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly. The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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