VET.CT is thrilled to offer an exciting opportunity for a motivated and dedicated Director of Operations. This role will play a key part in supporting VET.CT to strengthen our focus on collaboration and innovation.
As Director of Operations, you will provide strategic leadership, inspire meaningful progress, and help drive positive change within VET.CT. If you're eager to make a difference and play a big part in supporting a modern, forward-thinking, growing business within the veterinary industry then this could be the role for you!
Requirements
Role Responsibilities
Line Management Responsible for direct reports, recruitment, onboarding, mentoring, coaching, evaluating contribution, evaluating performance and development.
Operational Strategy Developing the strategy for the Operations Team based on current position, company aims, company values, the business environment, strengths, weaknesses, risks and opportunities and setting objectives and accountabilities to the team accordingly.
This covers the breadth of the department to include:
Teleradiology report delivery Education services delivery Teleconsulting service delivery Resource planning strategy Service Delivery Ensuring that service level agreements (SLAs) are appropriate and achievable and once agreed these are met by the teams ensuring that any failure to meet SLAs are investigated and resolved to ensure maximum customer engagement.
Customer Service Ensuring that high levels of customer service are maintained and any concerns or issues raised are resolved to the satisfaction of the customer to ensure maximum customer satisfaction.
Process and Data Management and Efficiency Regularly evaluate the efficiency of business processes according to company aims and objectives and apply improvements when appropriate. Evaluate overall performance by gathering, analysing and interpreting data and metrics. Cost of sale reporting and management against budget.
Skills Required Strategic Thinking: Ability to analyse business environments and develop strategies aligned with company objectives and values Leadership and People Management: Proven experience in leading, mentoring, and managing teams with a focus on performance and professional development Operational Expertise: A strong understanding of operational processes, resource planning, and service delivery in a dynamic environment Customer Focus: Commitment to maintaining exceptional customer service standards and addressing concerns effectively Analytical Skills: Proficiency in gathering and interpreting data to drive decision-making and process improvements Communication Skills: Strong verbal and written communication to articulate strategies, manage teams, and engage with stakeholders of all levels. Problem Solving: A proactive approach to identifying and resolving operational challenges Adaptability: Flexibility to adapt to new challenges and opportunities in a changeable environment. Technical Proficiency: Familiarity with relevant software and tools for operational management and data analysis Financial Acumen: Understanding of budgeting, cost management, and financial reporting Benefits 33 days holiday including public holidays 5 wellness days per year Private Medical Cover Income Protection Critical Illness Cover Employee Assistance Programme Life Assurance Company Pension Company Share Scheme Inclusion and Diversity Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.
Apply for this job #J-18808-Ljbffr
As Director of Operations, you will provide strategic leadership, inspire meaningful progress, and help drive positive change within VET.CT. If you're eager to make a difference and play a big part in supporting a modern, forward-thinking, growing business within the veterinary industry then this could be the role for you!
Requirements
Role Responsibilities
Line Management Responsible for direct reports, recruitment, onboarding, mentoring, coaching, evaluating contribution, evaluating performance and development.
Operational Strategy Developing the strategy for the Operations Team based on current position, company aims, company values, the business environment, strengths, weaknesses, risks and opportunities and setting objectives and accountabilities to the team accordingly.
This covers the breadth of the department to include:
Teleradiology report delivery Education services delivery Teleconsulting service delivery Resource planning strategy Service Delivery Ensuring that service level agreements (SLAs) are appropriate and achievable and once agreed these are met by the teams ensuring that any failure to meet SLAs are investigated and resolved to ensure maximum customer engagement.
Customer Service Ensuring that high levels of customer service are maintained and any concerns or issues raised are resolved to the satisfaction of the customer to ensure maximum customer satisfaction.
Process and Data Management and Efficiency Regularly evaluate the efficiency of business processes according to company aims and objectives and apply improvements when appropriate. Evaluate overall performance by gathering, analysing and interpreting data and metrics. Cost of sale reporting and management against budget.
Skills Required Strategic Thinking: Ability to analyse business environments and develop strategies aligned with company objectives and values Leadership and People Management: Proven experience in leading, mentoring, and managing teams with a focus on performance and professional development Operational Expertise: A strong understanding of operational processes, resource planning, and service delivery in a dynamic environment Customer Focus: Commitment to maintaining exceptional customer service standards and addressing concerns effectively Analytical Skills: Proficiency in gathering and interpreting data to drive decision-making and process improvements Communication Skills: Strong verbal and written communication to articulate strategies, manage teams, and engage with stakeholders of all levels. Problem Solving: A proactive approach to identifying and resolving operational challenges Adaptability: Flexibility to adapt to new challenges and opportunities in a changeable environment. Technical Proficiency: Familiarity with relevant software and tools for operational management and data analysis Financial Acumen: Understanding of budgeting, cost management, and financial reporting Benefits 33 days holiday including public holidays 5 wellness days per year Private Medical Cover Income Protection Critical Illness Cover Employee Assistance Programme Life Assurance Company Pension Company Share Scheme Inclusion and Diversity Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.
Apply for this job #J-18808-Ljbffr
