AV Technician

AV Technician London, UK £26,000 to £28,000 (dependent on experience) Company Benefits for an AV Technician: Private Healthcare with no excess payments for the employee Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility as an AV Technician: Working in some of the best venues and hotels in the UK, you will play an integral part in the planning and preparation of amazing events and will be responsible for the delivery and setup from small meetings to large-scale productions. Equipment Operation Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event. Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or Project Manager onsite. Work as part of a team on larger scale projects when required. Customer Service Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers. Values People - Maintains a positive relationship with all clients through effective communication. Meet with guests on-site to ensure their needs are met and the equipment setup is working properly. Monitor events and check in on customers throughout the day. Understand and foster the hotel/venue/client relationship. Technical Ability Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues. Handle equipment challenges and changes in a timely and professional manner. Systems Knowledge Do the Right Thing - Understand company processes, follow procedures, and complete systems entry and paperwork accurately. Use equipment sheets to determine the equipment scheduled for setup and strike. Interact with other staff and outside vendors for equipment. See the Bigger Picture - Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. What you bring with you as an AV Technician: Previous experience within the Service and Hospitality industry is preferable. Previous experience in AV/Live events is preferred. Previous audio-visual experience or equivalent in an educational environment is beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity, and inclusion fuels innovation, collaboration, expertise, and excellence while connecting us more closely to our customers.

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